The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish.


DYCD is seeking a Youth Apprentice- High School Student Aide , to perform the below task:

Monitor and Manage Service Now Help Desk tickets and E-mails in a timely manner.

Provide Helpdesk/desktop support for hardware and software computer systems and peripherals.

Support and set up audio/visual equipment, computers, and Laptops in several conference rooms, training rooms
and Auditorium.

Assist with IMAC's (Installs, Moves, Adds, & Changes) with the computer systems and peripherals for all DYCD staff at the 2 Lafayette St. and 123 William St. locations.

Monitor, Update, and complete Service Now Service Desk Tickets submitted by the DYCD staff.

Provide Remote Desktop and Laptop support for DYCD staff participating in the Hybrid Work from Home Program.

YOUTH APPRENTICE - 06843

Employment in this title is restricted to students enrolled in and attending
high school.
Employment is conditioned upon continuance as a high school student. No
student shall
be employed for more than 16 hours in any week in year 1; up to 24 hours a
week in year 2; up to 30 hours + in year 3 that school is in session. Students
may
be employed full-time during their vacation periods.

High School/College Majors: Computer Science, Computer Technology, Computer Engineering, Computer Hardware/Software Support, Electrical Engineering, Information Technology. Experience with Microsoft Applications and Programming, Customer Service experience.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.