The New York City Housing Authority (NYCHA) is the nation’s largest public housing authority, with an operating budget of $3.3 billion and over 11,000 employees who manage and maintain 325 developments that house about 400,000 residents. NYCHA also operates the country’s largest Section 8 program, which provides rental assistance to about 200,000 additional people.

Position Summary:

Reporting directly to the Senior Manager of the Procedures Unit, the Writer, with latitude for independent initiative, judgment, and decision-making, will manage difficult and complex information activities and assignments which involve the internal dissemination of information necessary for the effective functioning of agency programs and missions, which include, but are not limited to, the following:

1. Create new or update existing standard procedures to reflect the current organizational structure, processes, laws, regulations, and/or NYCHA policies. This is accomplished by:
- Serving as a technical resource person providing guidance to other staff in specialized housing areas; resolving complex and/or unusual problems in these areas.
- Performing complex and responsible analytical or coordination work related to the development, and/or implementation of housing programs.
- Analyzing difficult and complex documents, synthesizing data to determine the relevance of findings, and making sound recommendations to various levels of management/executives for consideration based on logical conclusions.
- Conducting operational analysis to understand the interrelationships between functions and departments and to identify the impact of changes in one part of the organization to the other.
- Conducting independent research of varying difficulty and complexity to provide findings and make recommendations to procedural committee and/or executive staff to obtain optimum organizational efficiency.
- Organizing text and processes in sequential order and presenting them in a logical manner.
- Leading meetings with subject matter experts to obtain process and procedural information.
- Editing documents of a moderate degree of difficulty and complexity.
- Coordinating with NYCHA department heads regarding the distribution of policy documents agency wide.
- Assisting in the creation and distribution of Compliance Department’s housing newsletter.
2. Develop and/or administer housing programs requiring the formulation and implementation of new procedures and Guidelines.
3. Ensure that affected parties are in compliance with agency rules, regulations, and guidelines.
4. Collaborate with business units to develop project plans and timelines for the completion of assigned projects.
5. Work with business units to incorporate internal controls that close policy and compliance gaps in procedural documents.
6. Perform special projects, ad-hoc analysis, and prepare relevant reports and presentations as assigned.

Additional Information

1. NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2. NYCHA residents are encouraged to apply.

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

1. At least three years of full-time experience in writing procedural and policy documents in a large and diverse organization. 2. Possess strong conceptual, organizational, analytical, and problem-solving skills. 3. Excellent verbal and written communication skills, and a demonstrated proficiency in conveying complex, technical ideas to various levels of staff through writing and speaking. 4. Ability to manage relationships, balance competing priorities, and manage both up and down. 5. Experience managing high-priority projects that involve high levels of discretion. 6. Experience working collaboratively to develop and execute project plans. 7. Ability to independently manage assigned projects. 8. Ability to make timely and effective decisions and produce results. 9. Strong interpersonal skills and the ability to manage change. 10. Firm working knowledge of Microsoft Teams, Outlook, Word, Excel, and Visio.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.