The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of New York City’s children and families by providing child welfare, juvenile justice, and early care services. The Office of Human Resources (OHR) is a critical component in managing the agency’s most valuable resources, our employees. The Office of Human Resources holds a broad spectrum of responsibilities that contribute directly to ACS’ vision of offering comprehensive, quality services that empower children and families to thrive. ACS’ Office of Human Resources’ primary functions include developing and implementing the agency’s human resources policies and procedures, recruiting, and hiring qualified candidates for open positions, providing onboarding and training to new employees, managing employee performance and compensation, and ensuring compliance with all applicable employment, civil service, and labor laws. In addition to our primary functions, the Office of Human Resources provides a variety of other services to employees, such as career development, employee benefits, and wellness programs. The Office of Human Resources also works in partnership with ACS program areas and divisions to provide initiatives and services that nurture and develop an environment of employee empowerment, advocacy, and involvement in the organization while attracting and cultivating a diverse dynamic workforce.

OHR is seeking a data-driven and detail-orientated individual to serve as a Workforce Management Operations (WMO) Analyst.

The Workforce Management Operations Analyst will report to the WMO Supervisor. The Workforce Management Operations Unit manages HR Operations processes affecting nearly 7,000 employees, as it relates to new-hire orientations, transfers, workers' compensation, performance evaluations, trainings (mandatory and voluntary), and HR customer service areas. The unit's work ranges from delivering presentations and trainings to processing daily forms and inquiries to conducting special projects such developing new trainings, systems, forms, and protocols. Team members operate with a key focus on cross-training through the different unit areas in order to support seasonal or event-driven needs.

Based on Unit needs and team member interests, WMO members have the opportunity to cross-train in multiple HR areas and gain varied experienced from technical systems knowledge to data analytics, training and development, special projects and relationship management.

The WMO Analyst will be responsible for performing work as the primary responsible for tasks within two (2) unit areas (see above). This includes the following tasks:

- Process daily volume (e.g. forms, cases, inquiries) accurately and in a timely manner.
- Update systems, logs, and databases.
- Generate and distribute reports, and conduct data analysis
- Contribute to process improvement by identifying issues and engaging in special projects.
- Exercise good customer service and relationship management while engaging (verbal and written) with employees, teammates, and partners (other programs, other HR units, leadership)

Core Competencies:

- Accountability and Professionalism – Demonstrates enthusiasm for and commitment to the position and accepts responsibility for personal actions
- Customer Service – Commits to meeting the expectations of internal and external customers. Listens and responds effectively to customer questions; resolves customer problems to the customer’s satisfaction; respects all internal and external customers.
- Collaboration and Teamwork – Supports a positive team environment in which members participate, respect and cooperate with each other to receive desired results
- Job-Specific Knowledge and Skills – Plans, prioritizes, and organizes work effectively to produce measurable results; keeps current with and effectively applies new work methods, skills and technologies to complete work at highest possible standards.

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

- Analytic skills: Ability to work with and analyze data in Excel, including formulas, pivots, and other reporting. - Relationship management: Building rapport and fostering effective relationships with internal and external partners. - Effective communication: Ability to effectively communicate in written and verbal form.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.