*ONLY OPEN TO CURRENT FULL-TIME ANNUALLY PAID PARKS EMPLOYEES*

Major Responsibilities
- Under supervision, with latitude for independent initiative and judgment, provide customer and technical support to the Wireless Team in assisting with the management of Parks Wireless devices which include but are not limited to smartphones, MiFi’s and tablets.
- Prepare, activate and set-up devices to be assigned to authorized Parks employees and provide tutorials as needed.
- Add new device inventory to our asset management database.
- Create Service Requests and Work Orders in our asset management system.
- Troubleshoot any mobile device issues with users who open service requests within ITT Helpdesk Portal.
- Assist in the upkeep of data regarding Parks mobile device inventory in our asset management system.
- Assist with Parks mobile device upgrade projects.
- Act as a Workspace One Mobile Device Management Administrator.
- Cancel/suspend mobile device services as needed.
- Create mobile device inventory reports as needed.


How to Apply: Go to cityjobs.nyc.gov and search for Job ID# 637561.
All applicants must apply via cityjobs.nyc.gov. The City is no longer using ESS to accept applications.

*Current Employees please include your ERN and Job ID# 637561 on your cover letter and resume.

NOTE: All resumes must be received no later than the last day of the posting period. *Posting period extended to 6/21/2024. Previous applicants to Job ID# 612092 are still under consideration and need not reapply. References will be required upon request. If you have any questions regarding this vacancy or require reasonable accommodation during the application process, please call the Human Resources Division at (212) 830-7851.

nyc.gov/parks
MOVEMENT IN THE FACE OF CIVIL SERVICE LISTS IS PROHIBITED UNDER CIVIL SERVICE LAW.

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

1. Experience working in an administrative capacity. 2. Excellent communication, organizational and problem-solving skills. 3. Strong understanding of technical support experience. 4. Strong customer service experience. 5. Strong knowledge of Android and iOS applications. 6. Knowledge of Workspace One Mobile Device Management System.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency in New York City, Nassau, Orange, Rockland, Suffolk, Putnam, or Westchester counties required for employees with over two years of city service. New York City residency required within 90 days of hire for all other candidates.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.