MUST BE SERVING PERMANENTLY IN THE CLERICAL ASSOCIATE TITLE OR IN A COMPARABLE PERMANENT TITLE TO APPLY.

The New York City Taxi and Limousine Commission (TLC) is the City agency responsible for oversight of the for-hire vehicle industries in New York City, including yellow medallion taxis, green Boro Taxis, community car services, black cars, luxury limousines, commuter vans, and paratransit services. Combined, the TLC regulates industries that are responsible for over 500,000 daily trips, serving over 1,000,000 passengers. Our role is to ensure that each passenger riding experience is safe, comfortable and convenient.
TLC is seeking a dynamic and motivated individual to help the Agency continue its work to develop a modern, innovative approach to the licensing process with the key goals of (1) providing excellent customer service to our clients, and (2) improving the efficiency of our internal operations.

The Vehicle Licensing Unit is responsible for assisting customers with obtaining and maintaining TLC license credentials. The Unit strives to provide a high level of customer services for our applicants and licensees so that they can provide a safe, comfortable and convenient ride for passengers.
The ideal candidate will possess experience in application processing; have a strong customer service background (preferably with diverse populations); and the proven ability to work in a team environment.

Specific responsibilities will include but are not limited to the following:
- Review vehicle applicant information for accuracy, compliance and required items using various systems and databases.
- Process vehicle applications in line with TLC guidelines, rules and regulations, and any relative fees.
- Perform work assignments to meet unit/agency deadlines and service delivery levels.
- Provide customer service to current and prospective licensees, at the counter or in the back office while utilizing various systems, databases, rules and information.
- Research internal and external inquiries and determine proper action or response.
- Perform work assignments to meet deadlines, organize, maintain and continually update files to improve efficiency and accessibility.
- Perform work pertaining to the scanning, sorting of records, files and reports using alphabetical and numerical procedures to material as received in either primary or secondary file locations.
- Assists in the general operation of the unit by compiling information, analyzing information, updating records, mailing/emailing correspondence, filing, reviewing and or updating documents complying with TLC rules and regulations.
- Conduct data entry in various systems and databases and file documents.
- Organize, sort and save electronic files as pertains to the unit’s daily work.
- Maintain data, files and other information in effective and efficient ways with continuous improvement as a priority.
- Assist with various special projects

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

- Excellent customer service skills - Strong interpersonal and teamwork skills. - Ability to adapt to a fluid work environment and changing needs and priorities. - Skilled in effective and clear oral and written communications. - Strong computer and technical skills including but not limited to Word, Excel, Access and Outlook

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.