The Office of Child Support Services (OCSS) works with New York City families to ensure non-custodial parents provide financial support for their children. Management Analysis, Quality & Data monitor the performance and effectiveness of the New York City child support program, coordinating and overseeing major improvement initiatives. Data Analysis and Reporting is responsible for generating and analyzing system data and system changes to identify abnormalities and errors that could adversely affect the processing and integrity of cases. Data Analysis and Reporting unit staff analyze patterns of errors to identify corrective change in systems and program operations; review specific demographic and operational data to identify projects to improve overall agency performance and to ensure compliance of OCSS operations with agency policy and laws and with state and federal mandates.

Quality Control & Centralized Locate ensures that correctness and completeness of child support cases and focus all efforts related to locating noncustodial parent of families who are on cash assistance. The Quality Control unit identifies root causes of inaccuracies in operations and work to drive changes and quality improvement at OCSS by locating current errors and avoiding future error through proactive error-identification, error- correction, and error-prevention resulting in continual improvement of quality of services to custodial and non-custodial parents.

Under supervision of the Director of Central Locate (Administrative Manager NM-1) with latitude for independent judgment, the Principle Administrative Associate (PAA) serves as a Unit Supervisor of Central Locate and is responsible for the daily operational activities of the Case Review Specialist engaged in reviewing and updating child support cases. S/he distribute, manage, and review the work of staff to identify, correct errors and to prevent future errors resulting in continual improvement in quality of services to custodial and non-custodial parents.

The Office of Child Support Services (OCSS) is recruiting for a Prinicipal Administrative Associate level II to serve as a Unit Supervisor who will:

Plan, coordinate, and direct the work of Clerical Associate III (CA III) staff; prepare and distribute work schedules and assignments by retrieving and assigning reports generated by OCSE Web and OCSE Portal so that staff can perform their duties. CA III duties include, but are not limited to, reviewing, investigating, and updating case information on the reports, such as noncustodial (NCP) and custodial parent’s (CP) demographic information, i.e., name, address, social security number, and date of birth against the Automated State Support Tracking System (ASSETS), the Welfare Management System (WMS), Lexis Nexis, Accurint, and CLEAR to ensure that the information is correct and up to date.

In partnership with the Intake/Borough Office Units, conducts case management review, investigation, and updating of case information to make determinations of eligibility to move cases forward by generating petitions in the preparation of court orders utilizing the ASSETS, ECFS, WMS, HRA1 Viewer, CLEAR, Accurint, and the Department of Motor Vehicles (DMV) databases. Review, investigation, and case information updating includes, but is not limited to, noncustodial (NCP) and custodial parent’s (CP) demographic information, i.e., name, address, social security number, and date of birth, as well as validating the completeness of the electronic record with critical documentation, i.e., birth certificates, marriage/divorce decrees, Acknowledgement of Paternity (AOP).

Conduct extensive quality review of employee’s work and output by checking reports against the information in ASSETS, OCSE Web, OCSE Portal; ensure staff retrieves, compares, and update data from ASSETS, Department of Motor Vehicles (DMV) clearances, WMS, Accurint, and CLEAR Locator Databases to ensure NCP information is recorded accurately and ensure that unit staff complies with all regulatory and procedural guidelines.

Maintain and update status and statistical reports of unit’s case review activities and output of work on a weekly basis for statistical analysis and Director’s review to monitor and improve productivity. Maintains monthly and annual statistical reports of unit’s case review performance for Director’s and OCSS leadership review.

Train new and current staff on all necessary duties regarding case review including database resource navigation utilizing various child support systems; conduct ongoing job performance evaluations.

Conduct regular meetings with subordinate staff to discuss job performance, address disciplinary issues as appropriate; maintain employee time, leave records, and ensures adherence to timekeeping regulations.

Assist Director in the review and updating of relevant unit desk aids. Monitor and track the flow and distribution of incoming correspondence to ensure compliance with agency policy, procedures and adheres to deadlines.

Work on special projects and develop reports in collaboration with other supervisors within the agency.

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.