The Medical Assistance Program (MAP), administers public health insurance programs, including Medicaid, for the City of New York. Applying individuals and families are approved for eligibility against applicable Federal and State guidelines. Those found to be eligible can use coverage provided to access doctors, medication and other health care services at little or no cost.

This clerical position performs extremely important support functions which allow MAP staff to access a consumer's vital information via a single source, HRA Viewer. This is a valuable aid in achieving the agency’s goal of processing cases in a timely manner.


The Medical Assistance Program (MAP), is recruiting for one (1) Clerical Associate II to function as a Unit Clerk, in the Client Representative Eligibility Program (CREP) unit, who will:

- Assist the Unit with the processing of applications of clients applying for Medicaid recertification, by making copies of client's documentation, obtaining forms, and making folders to be forwarded to supervisor for assignment to Medicaid Eligibility Specialist.

- Maintain files of case record redeterminations by using control codes for recertification cases; use a reconsideration code to identify cases that were closed but need to be tracked again for reconsideration of eligibility; use a priority indicator code to identify cases that are high priority; use control codes for cases that are pending Medicaid eligibility redetermination.

- Assist supervisor in the preparation of weekly and monthly reports of the Unit's activities for submission to the Section Supervisor.

- Register cases on WMS; assist the unit by typing correspondence, filing, making duplicates and mailing information to clients or other program areas as directed.

- Prepare daily activity log of Unit's requests (dates of recertification request, date of Medicaid Eligibility action, closing notices) in and out of the unit.

- Provide telephone coverage by taking messages, transferring calls, providing information when appropriate and recording messages.

Perform other related duties, as needed.


Hours/Schedule: 9AM - 5PM (FLEX)

Salary Range: $ 36,971 to $ 42,517

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Computer skills. Customer Service. Data entry. Flexibility and Adaptability. Communication and written communication.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.