ONLY PERMANENT EMPLOYEES IN THE ADMINISTRATIVE MANAGER TITLE AND OTHER EMPLOYEES IN COMPARABLE PERMANENT CIVIL SERVICE TITLES ARE ELIGIBLE TO APPLY

The Office of Payroll Administration (OPA) seeks to hire an Administrative Manager (NM) for the Union Services Unit. Union Services is responsible for ensuring the accurate recording of union, insurance and political deductions for city employees in the Payroll Management System and New York City
Automated Personnel System; providing responsive customer service to inquiries received via email and phone; preparing and maintaining detailed payroll reports; reimbursing overpayments of
union dues, agency shop fees & other deductions to appropriate parties and maintaining cash
balances and reconciled balance sheet accounts. The selected candidate will:

- Input insurance and political dues payroll information into the Organizational Dues System (UDPS) from various payroll reports for the purpose of generating monthly checks, letters, invoices and reports
- Prepare and review Union Services Unit payroll, status and statistical data reports
- Update organizational dues spreadsheet using Microsoft Excel
- Prepare cash balances and balance sheet account reconciliation
- Respond to Union Services’ Remedy system customer service tickets and requests
- Process and input union, insurance and political requests into NYCAPS on a daily basis
- Research and prepare written correspondence; ensure timely response to inquiries made by unions, insurance companies and other stakeholders
- Assist in the general operation of the unit by answering telephones and updating payroll documents to ensure reporting deadlines are met and
- Special projects as assigned.


Preferred Skills:

- Only open to current City employees who are permanent in the title of Administrative Manager or a comparable title.
- Minimum of 3 years’ experience in Customer Service
- Excellent written/verbal/interpersonal communication skills
- Detail oriented and excellent organizational skills
- Ability to analyze data and prepare narrative reports
- Experience in Microsoft Excel, PMS, Pi, CHRMS and NYCAPS

Additional Information:
#O-031

To Apply:
Applicants may visit the Jobs NYC website: www.nyc.gov/jobs and apply to Job ID: 625613. While all complete applications will be given consideration, only candidates selected for an interview will be contacted.

Hours/Shift:
35 Hours/Day Shift

Work Location:
5 Manhattan West, New York, NY

1. A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
3. A four-year high school diploma or its educational equivalent and six years of
satisfactory, full-time progressively responsible experience as described in "1"
above, 18 months of which must have been in an administrative, managerial,
executive or supervisory capacity. The supervisory work must have been in the
supervision of staff performing clerical/administrative work of more than
moderate difficulty; or
4. Education and/or experience equivalent to "1", "2" or "3" above. However, all
candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in "1", "2" or "3" above. Education above
the high school level may be substituted for the general clerical/administrative
experience (but not for the administrative, managerial, executive or supervisory
experience described in "1", "2" or "3" above) at a rate of 30 semester credits
from an accredited college for 6 months of experience up to a maximum of 3½
years.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.