This unit will work in collaboration with Property Management by providing support through the conversion process of The Trust. This unit will also work closely with various NYCHA departments to ensure the completion of all tasks related to the final conversion of the Trust properties. Responsibilities include but are not limited to the following:

- Assist Trust developments in reducing open and pending annual and interim recertification's in the Siebel System.
- Conduct various levels of resident outreach to ensure the submission of appropriate Trust related documentation.
- Update and maintain share point file trackers.
- Represent department at Trust conversion meetings.
- Travel to Trust developments throughout NYCHA’s portfolio.
- Respond to inquiries, conduct research, and offer support at the PACT management office.
- Prepare evaluation reports, analyze documents, and track programs concerning the resolution of tenancy related issues.
- Handle confidential information according to HUD and NYCHA standards.
- Perform special projects, ad-hoc analysis, and prepare relevant reports and presentations as assigned.

Additional Information
1. For NYCHA employees: this position is open on a direct transfer (lateral) basis and as a promotional opportunity.
2. For NYCHA employees: this vacancy is for a title which is normally filled through the Automated Transfer List System (ATLS). However, employees applying to this location via the Automated
Transfer List System (ATLS) must reapply to this vacancy posting to be considered for this position.
3. Employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable). opportunity must have served a period of one year at current location and in current title and level (if applicable).

NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, visit the link below:
https://bit.ly/55aProgram

Please read this posting carefully to make certain you meet the qualification requirements before applying to this position.

1. A baccalaureate degree from an accredited college; or

2. A four-year high school diploma or its educational equivalent, approved by a State's Department of Education or a recognized accrediting organization and four years of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant related problems; or

3. A satisfactory equivalent combination of education and experience as described in "1" or "2" above. Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full-time experience. However, all candidates must have a four-year high school diploma, or its educational equivalent
EXPERIENCE IN WHICH TASKS PERFORMED ARE PRIMARILY CLERICAL, SECRETARIAL, RECEPTIONIST, AND/OR ACCOUNTING IS NOT ACCEPTABLE. EXPERIENCE THAT INCLUDES ONLY
INCIDENTAL CONTACT OR INTERACTION WITH TENANTS IS NOT ACCEPTABLE.

- Intermediate Microsoft Excel, PowerPoint, and work skills. - Ability to navigate various online databases. - Ability to communicate clearly and concisely, both verbally and in writing. - Excellent detail-orientation and follow up skills. - Experience using and navigating Siebel, AS400, EIV o Excellent communication and organizational skills o Ability to monitor caseload and work independently. - Understanding of NYCHA and departmental policies and procedures, and overall operational structure

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.