This position may be eligible for remote work up to two days per week, pursuant to the Remote Work Pilot Program agreed to between the City and DC37.

Updated New York State Education Department/Office of the Professions Licensure Requirements:
According to the New York State Education Department, Office of the Professions/State Board Office for Social Work and Mental Health Practitioners, as defined in Articles 153, 154 and 163 of the Education Law, effective June 24, 2022, an individual must be:
1) Licensed as a Licensed Clinical Social Worker (LCSW) and/or Licensed Master Social Worker (LMSW) to practice social work as operated by the Department of Mental Hygiene agencies. For additional information, please review 7704 Requirements for a license under NYS Social Work:Laws, Rules & Regulations:Article 154 (nysed.gov); or

2) Authorized through a limited permit valid for a period of not more than twelve months who has met all requirements for licensure as a licensed master social worker or a licensed clinical social worker except those relating to the examination and provided that the individual is under the general supervision of a licensed master social worker or a licensed clinical social worker, as determined by the department. For additional information, please review 7705: Limited permits under NYS Social Work:Laws, Rules & Regulations:Article 154 (nysed.gov)
Please review http://www.op.nysed.gov/surveys/mhpsw/exempt-agencies-overview.htm for the latest information concerning the expiration of the Exemption law.

Established in 1805, the New York City Department of Health and Mental Hygiene (the NYC Health Department) is the oldest and largest health department in the country. Our mission is to protect and improve the health of all New Yorkers, in service of a vision of a city in which all New Yorkers can realize their full health potential, regardless of who they are, how old they are, where they are from, or where they live.

As a world-renowned public health agency with a history of building transformative public health programming and infrastructure, innovating in science and scholarship to advance public health knowledge, and responding to urgent public health crises from New York City’s yellow fever outbreak in 1822, to the COVID-19 pandemic we are a hub for public health innovation, expertise, and programs, and services. We serve as the population health strategist, and policy, and planning authority for the City of New York, while also having a vast impact on national and international public policy, including programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and racial and social justice work, among others.

Our Agency’s five strategic priorities, building off a recently-completed strategic planning process emerging from the COVID-19 emergency, are:
1) To re-envision how the Health Department prepares for and responds to health emergencies, with a focus on building a “response-ready” organization, with faster decision-making, transparent public communications, and stronger surveillance and bridges to healthcare systems 2) Address and prevent chronic and diet-related disease, including addressing rising rates of childhood obesity and the impact of diabetes, and transforming our food systems to improve nutrition and enhance access to healthy foods
3) Address the second pandemic of mental illness including: reducing overdose deaths, strengthening our youth mental health systems, and supporting people with serious mental illness
4) Reduce black maternal mortality and make New York a model city for women’s health
5) Mobilize against and combat the health impacts of climate change

Our 7,000-plus team members bring extraordinary diversity to the work of public health. True to our value of equity as a foundational element of all of our work, and a critical foundation to achieving population health impact in New York City, the NYC Health Department has been a leader in recognizing and dismantling racism’s impacts on the health of New Yorkers and beyond. In 2021, the NYC Board of Health declared racism as a public health crisis. With commitment to advance anti-racist public health practices that dismantle systems that perpetuate inequitable power, opportunity and access, the NYC Health Department continues to work in and with communities and community organizations to increase their access to health services and decrease avoidable health outcomes.

PROGRAM AND JOB DESCRIPTION:

New York City Department of Health and Mental Hygiene, Division of Mental Hygiene seeks two (2) full- time Triage Supervisors for the Bureau of Health Promotion of Justice Impacted Populations.

Program Background:

Triage: Triage was established to conduct the referral process for both the HEAT and Co Response programs within the unit. Triage serves as the gateway for the entire unit.

HEAT (Health Engagement & Assessment Team): HEAT was designed to address the unique needs of individuals encountered by first responders (NYPD, FNDY, Parks, etc.) at the intersection of public safety and behavioral health. HEAT employs behavioral health professionals and peers with lived experience to engage and support individuals with mental health issues, substance use, co-occurring disorders and health issues who can benefit from short-term engagement, support and linkage to services in the promotion of better health and criminal justice outcomes.

Co Response Team (CRT): The CRT Model is a collaboration between the New York Police Department (NYPD) and the Department of Health and Mental Hygiene (DOHMH), with a mission of serving individuals presenting with behavioral health challenges (mental health and substance misuse) as well as an elevated risk of harm to themselves or others. The team consists of two uniformed NYPD officers and one behavioral health professional who engage and support individuals together.

The Triage Supervisor, reporting directly to the Triage Program Director, is primarily responsible for managing incoming referrals, communication and coordination with referral sources, and follow up with referral sources and programs. To do so the supervisor will:

- Oversee staff management of incoming and outgoing information in real time
- Ensure staff appropriately gather and record all referral information to determine appropriate response.
- Provide supervision to Triage Coordinators
- Troubleshoot any challenges, issues or concerns that might arise and escalate issues to management as necessary
- Ensure data entry into program system and other relevant databases is accurate and concise
- Ensure staff record keeping is timely, concise and accurate.
- Review workups for quality improvement
- Coordinate with other collateral players, as needed
- Work with other City agencies, community providers and relevant collateral contacts to coordinate appropriate responses to individuals in need at various points in the system;
- Participate in all program-related and supervisory meetings.
- Other responsibilities as assigned by management.

1. A Master's Degree in Social Work from an accredited school of social work and three years of full-time satisfactory experience practicing social work utilizing one, or a combination of, casework, group work and community organization methodologies, at least two years of which must have been in a supervisory capacity.

2. Certification/License Requirements: A valid Certified Social Worker (CSW) certificate or Licensed Master of Social Work license (LMSW) issued by the New York State Department of Education must be obtained within one year of the date of appointment. Employees who fail to obtain their CSW or LMSW within one year after appointment will automatically have their probationary period extended for no more than six months. Failure to obtain the CSW or LMSW by the end of 18 months of service will result in dismissal.

3. Special Note: Section 424-a of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-care responsibilities has been the subject of a child abuse and maltreatment report. The agency has the discretion to assign a candidate who has been the subject of a child abuse and maltreatment report to a position with no child-care responsibilities.

- Licensed New York State Masters-level Mental Health professional in good standing - 5 years direct service experience working with highly vulnerable populations, particularly the homeless, and people with health, mental health, substance misuse issues as well as families - Strong understanding of the intersection of NYC’s criminal justice and behavioral health systems. - Demonstrated knowledge and experience with best practices around violence risk identification and management, engagement of hard-to-reach clients, harm reduction, motivational interviewing, trauma informed care and, non-violent crisis intervention techniques. - Significant provider experience in behavioral health treatment and/or services. - Ability to establish and maintain effective working relationships internally and externally - Strong interpersonal skills. - Proficient in computers, including Microsoft suite. - Experience working with databases, including database searches. - Creative problem-solver who enjoys working in fast-paced environment, is highly motivated and ability to coordinate multiple projects/tasks.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.