THIS POSITION MAY BE ELIGIBLE FOR REMOTE WORK FOR UP TO 2 DAYS PER WEEK, PURSUANT TO THE REMOTE WORK PILOT PROGRAM.

**ONLY PERMANENT EMPLOYEES IN THE TITLE, COMPARABLE TITLE (UNDER 6.1.9), ELEGIBLE FOR 55A, AND THOSE THAT ARE REACHABLE ON THE CIVIL SERVICE LIST ARE ELIGIBLE TO APPLY. EMAIL YOUR RESUME AND COVER LETTER TO DCWPJOBS@DCWP.NYC.GOV WITH THE JOB ID NUMBER, POSITION NAME IN THE SUBJECT LINE AND EMPLOYEE IDENTIFICATION NUMBER (EIN).

To Apply: Email your resume and cover letter to dcwpjobs@dcwp.nyc.gov with the Job ID number and Position Name in the subject line.

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp or on its social media sites, Twitter, Facebook, Instagram, and YouTube.

DCWP is committed to educating, empowering, and protecting consumers; holding businesses to high standards of marketplace behavior; and achieving excellence in the delivery of innovative agency programs and services. As a small Agency with a big mission, every staff member at DCWP plays a critical role in ensuring success.

The Enforcement Division at DCWP seeks an experienced operations manager to serve as Tobacco Enforcement Manager. The Tobacco Enforcement Manager will coordinate the work of the tobacco program unit which conducts approximately 10,000 inspections per year of New York City businesses selling tobacco and e-cigarette products. These inspections include both undercover youth purchase attempts and comprehensive inspections to ensure that businesses comply with laws governing the sale of these products.

Key responsibilities of this position include:

- Organizing, distributing, and ensuring the completion of work assignments within the Tobacco Program Unit;

- Coordinating with Senior Management and DCWP’s General Counsel Division to set inspection priorities and update protocols;

- Communicating with other DCWP divisions and coordinating with other Enforcement Division units performing similar inspections;

- Managing staff and all related administrative, training, and disciplinary functions including the completion of field assessments, performance evaluations, training evaluations, and other performance management tasks;

- Preparing training materials and participating in policy/process review and development;

- Managing data, preparing reports, and providing analysis to upper management, as directed;

- Identifying administrative and operational problems and providing recommendations for improving systems and procedures; and

- Representing the Division and Department in both internal and external meetings.

1. A four-year high school diploma or its educational equivalent and five years of full-time satisfactory experience in a consumer or worker protection agency conducting inspections or investigations, at least one year of which must have been in a supervisory or administrative capacity or as an Inspector Assignment Level II; or

2. A baccalaureate degree from an accredited college and one year of full-time satisfactory experience in a consumer or worker protection agency conducting inspections or investigations in a supervisory or administrative capacity or as an Inspector Assignment Level II; or

3. Education and/or experience equivalent to "1" or "2" above. College education may be substituted for the required experience on the basis of 30 semester credits for each year of required experience. However, all candidates must have a four-year high school diploma or its educational equivalent.

License Requirement:
Possession of a Motor Vehicle Driver License valid in the State of New York at the time of appointment. The license must be maintained for the duration of employment.

- Strong written and oral communications skills - Ability to train and to develop training materials - Detail oriented with exceptional organizational skills - Ability to motivate, guide, and develop staff - Ability to manage critical timelines, multiple projects, and personnel - Proficiency in Microsoft Office suite, Teams and Microsoft Dynamics (CRM applications).

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.