The New York City Housing Authority Information Technology (NYCHA IT) is seeking a Telecommunications System Administrator to assist with the maintenance and operations of its mission-critical Motorola Radio communication services. Under the direction of the Senior Manager of Telecom and Network Field Operations, with considerable latitude for the exercise of independent judgement and initiative, the selected candidate will be responsible for the efficient operation of voice telecommunications, including radio devices.

The selected candidate will also be responsible for daily monitoring and operational support of Motorola Radio and Console Servers, including adds, moves, and changes of Motorola-based Radio hardware and software, troubleshooting and maintaining incident tickets, prioritizing and coordinating switch and router and hardware upgrades, and creating, maintaining, and continuously updating network diagrams and documentation.

Specific duties include, but are not limited to, the following:

- Daily monitoring and administration of Motorola Radio Carrier tickets.
- Recommend eliminating equipment or services based on analyses of cost and necessity. Test, evaluate, and select the best voice telecommunications equipment available.
- Daily monitoring, documenting, troubleshooting, and managing Radio and Switch incident tickets and service queues.
- Review new technology for possible use in improving operations and reducing costs.
- Daily incident and change review, assisting in prioritizing and coordinating technician dispatches.
- Develop standards, procedures, and policies to ensure the continuing operational effectiveness of voice telecommunications.
- Configure and troubleshoot Motorola Radio system issues, including escalation when needed.
- Ensure that all radio devices and activations follow NYCHA’s policies and procedures and that security patches are kept up to date to secure NYCHA’s data and computing environment.
- Supervise the inventories of voice telecommunications equipment being used by the agency.
- Create, maintain, and update network diagrams and documentation.

NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please click on the link below:

https://bit.ly/55aProgram

Additional Information

1. NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2. NYCHA residents are encouraged to apply.

Please read this posting carefully to make certain you meet the qualification requirements before applying to this position.

1. A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in voice telecommunications (telephone, radio, microwave, fiber optic and cellular service) telecommunications technology, electronics, physics, and/or planning and analysis of electronic systems, and one year of satisfactory full-time experience in the performance of analytical, planning, operational, technical, and/or administrative duties in a voice telecommunications or closely-related electronics planning, electronics management, and/or electronics service environment; or
2. An associate degree from an accredited college including or supplemented by 12 semester credits in voice telecommunications (telephone, radio, microwave, fiber optic and cellular service), telecommunications technology, electronics, physics, and/or planning and analysis of electronic systems and two years of experience as described in "1" above; or
3. A four-year high school diploma or its educational equivalent and three years of experience as described in "1" above; or
4. A satisfactory combination of education and/or experience equivalent to "1", "2" or "3" above. A college education may be substituted for experience on the basis of six months of experience as described in "1" above for each 30 semester credits of undergraduate college education including or supplemented by 6 semester credits in voice telecommunication (telephone, radio, microwave, fiber optic and cellular service), telecommunications technology, electronics, physics, and/or planning and analysis of electronic systems for a maximum of two years credit. However, all candidates must have at least a four year high school diploma or its educational equivalent and one year of the experience as described in "1" above.

Special Note - Additional Requirements for Assignment Level IV

To be eligible for placement in Assignment Level IV individuals must have, after meeting the minimum requirements, at least two additional years of full-time experience as follows: (1) As a Telecommunications Associate (Voice)-Assignment Level I, II, and III working for the City of New York; or
(2) Performing analytical, planning, operational, technical, and/or administrative duties in a voice telecommunications, electronics planning, electronics management, and/or electronics service environment, one year of which must have been specialized work in a consultative or supervisory capacity.

- Basic to advanced hands-on troubleshooting and configuration knowledge of Radio Communication Systems. - Ability to work under pressure. - Ability to work a flexible schedule. - Excellent written and verbal skills. - Good organizational skills. Five or more years of technical expertise in the following: - Hands-on associate or professional-level experience configuring and implementing Motorola Radio networks. - Hands-on creating and updating Visio network diagrams. - Hands-on troubleshooting Motorola Radio systems.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.