Only those serving in the permanent civil service title of Supervising Computer Service Technician will be considered.

The Fire Department of the City of New York (FDNY) is the largest Fire Department in the United States and universally is recognized as the world's busiest and most highly skilled emergency response agency. The Department's main goal is to provide fire protection, emergency medical care, and other critical public safety services to residents and visitors in the five boroughs. FDNY members are sworn to serve and protect life and property and the Department works to continually educate the public in fire, life safety and disaster preparedness, along with enforcing public safety codes. Since its inception in 1865, FDNY has helped lead efforts to make New York the safest big city in the nation. This accomplishment requires a steadfast and daily commitment to maintaining the Department's core values.

The Fire Department, City of New York (FDNY), seeks a full-time Supervising Computer Service Technician in the Bureau of Technology Development and Systems (BTDS), reporting directly to the Technical Desktop Manager. The successful candidate will be responsible for the daily support, installation, and monitoring of PCs, printers, applications, and network devices. Additional responsibilities include, but are not limited to the following:

- This role plans, organizes, and oversees the daily operations of the Field Technical/Desktop Support team, which directly supports desktops, laptops, printers, and related equipment.
- Travel across all New York City boroughs to deploy, repair, and maintain IT equipment at multiple locations.
- Provides hands-on supervision, mentorship, and coaching to technical staff, ensuring high morale, skill development, and accountability.
- Define and manage SLAs, team goals, and performance metrics that maintain high service quality.
- Develops and maintains hardware/software standards to streamline support processes, minimize variability, and reduce recurring issues.
- Oversees inventory, procurement, and deployment to ensure efficient use of resources and fiscal accountability.
- Serves as the liaison with internal teams, vendors, and consultants to ensure alignment of technical initiatives with organizational objectives.
- Represents IT in cross-departmental projects and ensures that technical requirements are met on time and within scope.
- Help enforce IT policies, procedures, and compliance standards, ensuring alignment with industry best practices and regulatory requirements.
- Maintains departmental documentation, including knowledge bases and service catalogs, which are vital for continuity and audits.

The Technical/Desktop Support team plays a vital role in FDNY’s public safety operations. The systems and devices supported by this team are used daily by Fire, EMS, and various FDNY personnel to conduct safety inspections, access mission-critical applications, and respond effectively to emergencies.


**Special Working Conditions: May be required to work shifts including nights, Saturdays, Sundays, and holidays.

SUPERVISING COMPUTER SERVICE T - 13616

1. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or recognized accrediting organization and four years of satisfactory, full-time experience in computer maintenance and repair, one year of which must have been in the supervision of staff performing computer
maintenance and repair; or

2. Education and/or experience equivalent to "1" above. Graduation from a certified technical training program in computer maintenance and repair may be substituted for one year of the general experience. Experience of the type described in "1" above may be substituted for high school on the basis of one year of experience for each year of high school. However, all candidates must have the one year of supervisory experience as described in "1" above.

- Valid Driver’s License. - Extensive technical knowledge in desktop hardware, system imaging, and hardware/software troubleshooting. - Must be proficient in ticketing and asset management tool systems such as ServiceNow. - Must have excellent interpersonal and communication skills. - Experience working in or supporting public safety or government environments. Comments Must be comfortable with driving a department vehicle to various destinations, must be confident in working primarily independently. Must be able to handle various abrupt needs and priority tasks.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.