THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $89,550-$102,892.

The New York City Administration for Children’s Services of Office of Information Technology (OIT) department has the responsibility to provide high quality, reliable, sustainable technology services and support to meet the needs of the families and children we serve through ACS and its vendor partners and other city agencies.

Infrastructure and Support provides, manages, and supports the Agency’s technology infrastructure, software, and services. Infrastructure and Support comprises the Service Desk, IT Technical Support, Infrastructure, Production Support, and Telecom Management.

Under supervision, with latitude for independent action and the exercise of independent judgment, the Systems Administrator is responsible for managing and maintaining all Wintel Physical/Virtual Servers and Storage Infrastructure and providing Tier III support.

The candidate specific duties will include:
- Plan, design, install, configure, secure, maintain, and support all Wintel physical/virtual servers and storage infrastructure.
- Analyze, monitor server resources utilization to ensure optimum server/storage performance by alleviating the bottlenecks.
- Develop, validate, implement and maintain an overall strategy to patch Servers including security updates on a regular schedule to be in compliance with NYC Cyber Command Directives and Advisories.
- Configure, implement and administer Domain Controllers, File, Print, Remote Access, and Terminal Servers.
- Administer access to network, directory, file, folder share, and computing device/system by enforcing ACS’ IT security policies, procedures, and audit controls.
- Administer Active Directory user domain including management of user accounts, computer accounts, security groups, organizational units, and group policies.
- Create, test, implement, and maintain standard image for Server, Desktop, Laptop, and mobile devices and software installation packages.
- Develop and maintain backup and recovery procedures, archive schedules; manage daily backups.
- Ensure that all changes to the environment adheres to established Change Management policies and procedures.
- Maintain disaster recovery configurations for Wintel infrastructure, perform periodic disaster recovery test and maintain disaster recovery documentation and procedures in support of Wintel and storage architecture.
- Manage mobile devices using MDM solution.
- Liaise with NYC and NYS agencies network management teams to ensure proper service delivery of their services to ACS users.
- Work closely with various Teams/Groups such as Telecommunications, Network Operations, Desktop Support, Database Administrators and other System Administrators to resolve Wintel reported issues.
- Evaluate new systems and applications requirements in related to server and storage requirements.
- Create and maintain Developed Systems Solutions Architecture Diagrams using MS Visio.
- Lead and develop comprehensive project plans for Wintel/Storage projects. Develops timelines and work breakdown structures.
- Evaluate and recommend Wintel based technology solutions to support business needs.
- Setup and monitor system alerts to provide 24x7 support and high availability.
- Liaise with vendors to troubleshoot technical issues.
- Follow communications protocol for system failures/outages and file incident reports.
- Escalate major hardware/software problems to senior IT staff.
- Respond to Service Desk tickets for technical support ensuring timely follow up and resolution.
- Prepare system configurations and management/support documentation and provide Training and knowledge transfer to other team members as needed.
- Maintain inventory of Windows Servers hardware and software assets.
- Stay current with relevant advances in technologies.
- Occasional lifting of equipment, transport equipment, and work in confined spaces i.e. network closets.
- Available to work after hours and weekends as needed.

Professional/vendor certification(s) in local area network administration that is required for the position to be filled. In addition, all candidates must have the following:
1. A baccalaureate degree from an accredited college, and two years of satisfactory full-time (not classroom based) experience in local area network planning, design, configuration, installation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; or
2. A four-year high school diploma or its educational equivalent and six years of satisfactory full-time (not classroom based) information technology experience of which at least 2 years must have been as described in "1" above; or
3. A masters degree in computer science or a related field from an accredited college may substitute for one year of experience. However, all candidates must have at least one year of satisfactory (not classroom based) full-time information technology experience as described in "1" above.

The preferred candidate should possess the following: - Preferably 5 years’ proven experience as a Systems Administrator in Planning, Designing, Configuring, and Managing Wintel physical/virtual servers and storage infrastructure Certification is a plus. - Microsoft Certified Professional (MCP or Microsoft Certified Solutions Expert (MCSE) Server Infrastructure. - Work experience with the following Products and Technologies: Microsoft Windows Server 2012/2016/2019, VMWare vSphere, Unix/Linux, Windows 10, Office 365/Exchange Online, Microsoft MFA and other Two Factor Authentication Providers, Browsers, Visio, SharePoint, MS Project, MS Skype/Teams, NetApp, Windows file system and directory management, Active Directory, DNS, WINS, DHCP, TCP/IP, SFTP, Security Diagnostics Tools, Domain structures, User authentication, User entitlements, Email boxes, Data Management, Password management, Varonis, BISCOM, IBM Guardium, McAfee and CrowdStrike Network Security, Centrify PAM, Powershell scripting. - Knowledge of remote desktop access software preferably Bomgar to troubleshoot issues remotely. - Work experience with developing and managing software and OS deployments using Microsoft Deployment Toolkit (MDT), System Center Configuration Manager (SCCM), Windows Server Update Services (WSUS), System Center Operations Manager (SCOM) and System Center Updates Publisher (SCUP). - Experience with Mobile Device Management (MDM) solution especially AirWatch. - Knowledge of approaches, tools and techniques for recognizing and resolving technical (hardware, software) problems. - Strong interpersonal skills, and customer service skills. - Ability to multitask and perform in a high-paced/high-pressure environment. - Ability to work independently or within a group to solve complex problems. - Ability to communicate with different levels of the organization. - Strong team player with service-oriented attitude and customer focus.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.