OPEN TO PERMANENT COMPUTER ASSOCIATE (TECHNICAL SUPPORT) AND THOSE WHO ARE REACHABLE ON THE CIVIL SERVICE LIST EXAM # 1134.

The New York City Department of Health and Mental Hygiene (DOHMH) is the nation's leading public health agency protecting and promoting health of all New Yorkers. Our 7,000-plus team members bring an extraordinary array of languages, cultures, and experiences to bear on the work of public health. Our diversity fuels creativity because all perspectives are heard and valued. DOHMH aims to improve the health outcomes of all New Yorkers by centering persistent racial inequities and promotion of social justice at the core of its work.

The Division of Information Technology aims to align technology solutions with the DOHMH mission by prioritizing resource use and deploying innovations that facilitate the agency's day-to-day activities and enhance staff productivity and efficiency. Our goal is to provide users with a reliable, stable, and safe computing environment, through the collaboration of the Bureau of Technology Strategy & Project Management provides business analysis and IT project management services to define and deliver IT solutions that meet all program needs. The Bureau of Network Technology and Telecommunication Services (NTTS) aims to provide DOHMH programs and staff, our external partners and providers, and all citizens relying on our systems and services with a highly reliable and available network infrastructure and services for both voice and data. Resilient and centralized data center services for applications and hosting databases, a customer service-oriented and secure computing environment, and delivery of information technology products and resources that have been designed, engineered and implemented to support and facilitate the agency in all of our initiatives. Our Data Center and Wintel System teams maintain all servers and other data center-related hardware at all DOHMH locations. The Wintel team deploys new server based systems to production, monitors applications & systems, manages access control, supports messaging capabilities (e.g., email, iPhone), provides remote access services, and ensures the data security and availability of all information resources.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
Provide Windows server support for both physical and virtual windows servers at various locations;

Configure and administer Windows servers from version 2012.

Assist in the ongoing deployment of server hardware, software and application; provide technical support, troubleshooting, diagnosis and problem resolution and maintenance.

Rack and cable servers; remove servers and prepare for salvage.

Move computer equipment up to 35 pounds+ from location to location is required.

Rack and cable servers; remove servers and prepare for salvage.

Analyze, support and administer existing Windows based systems and provide troubleshooting strategies.

Applying operating system updates, patches, and configuration changes.

Manage the Active Directory (AD) and Azure AD infrastructure and collaborate with various teams to ensure it integrates seamlessly with all components including network, security, messaging and remote access.

Create and manage group memberships and / or group policy objects within Active Directory.

Diagnoses and resolves end-user issues regarding server, file sharing/permissions, printers, hardware, email, Internet, VPN, network access and being consultant for computer and network problems beyond the knowledge of technical support staffs/technicians.

Assist with the Backup and Restoration of files and/or servers.

Maintain Physical and Virtual server inventory.

Ensure all hardware is under warranty and maintain warranty records.

Travel to other work sites when required. Weekend on-call support is required.

1. A baccalaureate degree from an accredited college or university and two years of satisfactory full-time experience, in mainframe computer, mid-range computer, LAN or WAN computer environments and or local desktop support; or"
2. An associate degree or 60 semester credits from an accredited college or university and three years of satisfactory, full-time experience as described in "1" above; or
3. A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience, as described in "1" above; or
4. Education and/or experience equivalent to "1", "2", or "3" above. Undergraduate college credit can be substituted for experience on the basis of 30 semester credits, from an accredited college or university, for six months of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and two years of satisfactory full-time experience, as described in "1" above.

Minimum 2 years of hands-on experience administering enterprise level Active Directory Multi-Domain environment Windows Server 2003/2008/2012 & 2016. Experience with creating and troubleshooting Group Policies in said environment Experience with Active Directory Federated Services (ADFS) and Lightweight Directory Access Protocol(LDAP) MCSE or MCSA (2012 or 2016) required. Experience with Citrix XenApp is a plus. Experience with Terminal Services. Experience with Powershell is a plus. Why you should work for us: - Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/) - Benefits: City employees are entitled to unmatched benefits such as: o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment. o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund. o a public sector defined benefit pension plan with steady monthly payments in retirement. o a tax-deferred savings program and o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers. - Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home. - Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work. Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise. Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers! Commitment to Equity: The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.

New York City Residency is not required for this title.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.