This position is open only to current City of New York employees serving in the permanent Civil Service title of Computer Systems Manager NM.

The Fire Department of the City of New York (FDNY) is the largest Fire Department in the United States and universally is recognized as the world's busiest and most highly skilled emergency response agency. The Department's main goal is to provide fire protection, emergency medical care, and other critical public safety services to residents and visitors in the five boroughs. FDNY members are sworn to serve and protect life and property and the Department works to continually educate the public in fire, life safety and disaster preparedness, along with enforcing public safety codes. Since its inception in 1865, FDNY has helped lead efforts to make New York the safest big city in the nation. This accomplishment requires a steadfast and daily commitment to maintaining the Department's core values.

The Fire Department, City of New York (FDNY), seeks a full-time Infrastructure Supervisor in the Bureau of Technology Development and Systems. Reporting directly to the Server and Systems Manager, the Infrastructure Supervisor will lead a team of engineers in administering and optimizing our VMware-based environment, with a focus on the Dell hyperconverged VxRail solution utilizing VCF. Additionally, the candidate will be responsible for the following:
- Lead and mentor a team of engineers, providing guidance and support in the development of the virtualized environment.
- Implement automated workflows using tools such as Microsoft Powershell, RedHat Ansible Tower and VMware vRealize Automation for virtual machine deployment and decommissioning procedures.
- Manage monitoring and reporting tools of vSphere environment including hosts, storage, and additional resources.
- Oversee disaster recovery planning between primary and secondary sites as well as conduct quarterly failover testing.
- Analyze existing performance trends and recommend adjustments or changes.
- Collaborate with vendors and staff on solution implementations, project planning, and deliverables.
- Manage team members duties, timesheets, and schedules.
- Establish and maintain organized onboarding and offboarding processes for both virtual and physical systems as well as coordinating with the asset management team accordingly.
- Develop and document standard operating procedures for IT infrastructure tasks.
- Communicate with management and stakeholders regarding updates, challenges, and solutions.

1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or

2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.

In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.

- 10+ years of experience with the VMware suite of products and services - 5+ years of experience with Dell VxRail hyperconverged environments - 5+ years of experience with Commvault and disaster recovery implementations - Experience with Commvault Enterprise backup and assorted storage solutions. - Working knowledge of scripting and automation tools such as Powershell, PowerCLI, and Ansible - Excellent written and communication skills

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.