THE OFFICE OF CHIEF MEDICAL EXAMINER

The Office of Chief Medical Examiner investigates cases of persons who die within New York City from criminal violence, by accident, by suicide, suddenly when in apparent health, when unattended by a physician, in a correctional facility or in any suspicious or unusual manner or where an application is made pursuant to law for a permit to cremate a body of a person.

We exist to provide answers in support of families, victims, and community during times of profound need.

The core values of the OCME are to put the mission of the agency first, to be truly dedicated and to have integrity in every aspect of our professional life. Office of Chief Medical Examiner is seeking qualified candidates to fill the Supervisor of Information Technology Infrastructure position. The Supervisor of Information Technology Infrastructure, reporting directly to the Director of Information Technology is a hands-on Supervisor role responsible for working with IT management to develop tactical and strategic plans and supervise server and network staff to implement agreed to plan. Responsibilities will include:

-Supervising Server Engineers in a mostly Windows and VMWare environment; Supervising Network Engineers in a mostly Cisco environment
-Overseeing all aspects of Datacenter and Network Operations
-Leading Change Control Process and Enforcing Issue and Problem tracking procedures including using ITIL tools to ensure accountability
-Ensuring IT Infrastructure (Servers, SAN, Backup/Restore, Network, Phone, etc) is properly documented; planning for asset refresh; assisting with Capital Project planning and expense budgeting
-Assisting in procurement process for required services and support.

*Due to the necessary technical support duties of this position, candidate will be required to work at various agency locations throughout the City of New York and work various shifts such as weekends and/or evening shifts.

Professional/vendor certification(s) in local area network administration that is required for the position to be filled. In addition, all candidates must have the following:

1. A baccalaureate degree from an accredited college, and two years of satisfactory full-time (not classroom based) experience in local area network and/or wide area network planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; or

2. A four-year high school diploma or its educational equivalent and six years of satisfactory full-time (not classroom based) information technology experience of which at least 2 years must have been as described in "1" or

3. A satisfactory equivalent of education and/or experience equivalent to "1" or "2" above. Education may be substituted for experience on the basis that 30 undergraduate semester credits from an accredited college is equivalent to 6 months of experience. A master’s degree in computer science or a related field from an accredited college may be substitute for one year of experience. However, all candidates must have at least one year of satisfactory (not classroom based) full-time information technology experience as described in "1" above.

Note: In addition to meeting the minimum Qualification Requirements: Incumbents may be required to update existing and/or obtain additional professional industry-standard certification(s) for current and future technical environments(s) in which they may be assigned to work, as determined by the employing agency.

In addition to meeting the Qualification Requirements one (1) of the following Professional vendor certifications is preferred: MCSA: Windows Server 2012 or Cisco Certified Network Associate (CCNA) The successful candidate should possess the following: 5+ years’ experience in Wide Area Network planning, design, configuration, installation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management understanding of data security and information privacy matters excellent written and verbal communication skills excellent presentation skills and the ability to present material around information security awareness experience in host system administration, network engineering as well as familiarity with core network services the ability to handle multiple tasks under tight deadlines previous hands-on involvement into developing, implementing, communicating security policies and/or plans for data, software applications, hardware, and telecommunications. Candidate should demonstrate comprehensive knowledge and experience in IP network security utilizing Cisco devices, Palo Alto, ISE, and advanced knowledge of IP addressing, and routing protocols, including EIGRP, and OSPF. The candidate is expected to ensure that Infrastructure team members are assigned work. Track progress and report via email and daily meetings. Ensure that all critical agency IT systems are actively monitored and appropriate alerts are sent to support staff. Ensure that IT assets are covered by vendor support and maintenance contracts when appropriate.

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.