DCAS's mission is to make city government work for all New Yorkers. From managing New York City’s most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and services for more than 80 City agencies what we do ensures that all agencies can deliver on their mission. Our reach touches every facet of city government and is instrumental to the successful day-to-day operations of the City of New York.

Our commitment to equity, effectiveness, and sustainability guides our work providing City agencies with the critical resources and support needed to succeed, including:
- Recruiting, hiring, and training City employees.
- Managing 55 public buildings.
- Acquiring, selling, and leasing City property.
- Purchasing over $1 billion in goods and services for City agencies.
- Overseeing the greenest municipal vehicle fleet in the country.
- Leading the City's efforts to reduce carbon emissions from government operations.

When you work at DCAS, you're not just working for one agency, but in service of them all. It's an opportunity to provide impactful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at nyc.gov/dcas to learn more about the work we do.

Job Description:
The New York City Department of Citywide Administrative Services (DCAS), Human Capital Line of Service, Bureau of Examinations performs responsible work in the development, validation, and administration of Civil Service examinations, conducting field observations and interviews to identify the essential functions of job titles, creating and administering job analysis questionnaires, analyzing questionnaire data to create test plans, and developing, administering, and rating tests for employment and promotion in a variety of NYC government agencies.

The Computer-based Testing & Application Centers (CTACs), located in each of the five boroughs, provide year-round access to computer-administered civil service exams for City jobs. The CTACs provide in-person customer assistance to members of the public seeking to apply and pay for upcoming exams and provide information pertaining to the civil service processes and requirements. The CTACs also perform responsible work in the secure and equitable administration of open competitive, promotional, and practical civil service examinations and related post-exam events, such as Protest Review Sessions and Test Validation Board Report Reading Sessions.

The Administration, Customer & Exam Support (ACES) unit within the Bureau of Examinations is seeking to appoint one Staff Analyst, Level 01 who will assist the Brooklyn CTAC with their day-to-day operations. The selected candidate will be responsible for, but not limited to, the following tasks:

- Processes applicants in accordance with Department testing procedures. Set up processing area or oversee processing area setup. Ensure that candidates' paperwork is accurately completed. Answer candidates' questions accurately and provide instruction regarding the testing process
- Ensure that computers are working properly before candidates are assigned to workstations. Create exams using the computer application. Assign exams to candidates' workstations using computer application. Oversee protest review sessions and Test Validation Board report readings
- Resolve computer issues. Diagnose problems with computer or application and resolve problems independently or contact computer technician. Move or instruct staff to move candidates to other workstations, if necessary, with least amount of disruption
- Oversee monitors' activities. Provide instructions to monitors regarding paperwork and department policies. Assign monitors to tasks. Ensure proper and timely schedule rotation of monitors
- Act as Examiner-in-charge in absence of a supervisor
- Assist in the administration of examinations (other than CTAC examinations). Complete all necessary administrative preparations within prescribed time periods. Maintain appropriate security at all times. While conducting tests, make appropriate professional decisions to insure a minimum of problems or disruptions. Seek guidance from examiner-in-charge, when appropriate
- Works in other location(s), as needed
- Perform related duties

1. A master’s degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and the Council for Higher Education Accreditation (CHEA) in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field; or
2. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and the Council for Higher Education Accreditation (CHEA) and two years of satisfactory full-time professional experience working in one or a combination of the following areas: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; or in management or methods analysis, operations research, organizational research or program evaluation; or in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation or fiscal management; or in a related area.
Special Note:
To be eligible for placement in Assignment Level II, individuals must have, after meeting the minimum requirements, one additional year of professional experience as described in "2" above.

- Ability to manage multiple priorities - Strong communication (verbal and written) and in-person customer service skills - Good organizational skills - Strong computer skills, including experience with the Microsoft Suite - Ability to adhere to timelines - Comfortable working within a team, in a fast paced and dynamic atmosphere - Possess strong attention to details - Strong desire to work with diverse groups of people

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.