The candidate will work in the Litigation Support Division’s Practice Management group, which oversees the agency’s matter management system (LawManager) and associated reporting, as well as the document management system (iManage/FileSite). The candidate will be responsible to assist management in conducting studies and to collect and analyze data on operations, including budgetary requirements. The candidate will analyze organization structures and operational systems, including data processing methods, procedures, programs, systems, staff requirements, utilization of machines and equipment, forms design, records management, performance standards, and other aspects of management to achieve greater organizational efficiency within the matter management and document management systems and other systems, as required. Assist the Deputy Chief of Litigation Support to manage and process requests so that they are handled as expeditiously and efficiently as possible.

Tasks will include, but not be limited to:
- Collect and analyze data, identifying possible quality issues, and assist with developing and implementing processes to correct such issues, ensuring the accuracy and integrity of system data, and which may include performing data entry;
- Analyze existing protocols and prepare comprehensive reports of findings with recommendations for improved efficiency; develop new system and procedural training and protocol manuals;
- Communicate with Law Department personnel and other client agency staff regarding reports, charts, graphs and related documents as well as pending requests and issues;
- Identify, develop and recommend quality assurance methods to help resolve issues, working with the report team including programmers and the document management administrator as needed;
- Assist the Deputy Chief by preparing reports and distributing them as needed to internal and external clients;
- Utilize matter management front end queries to validate report output;
- Prepare and revise system and procedure report specifications in both technical and non-technical terms;
- Prepare and conduct operational and statistical studies to ensure agency compliance with all Medicare-related reporting; assist the Medicare Compliance Manager and provide technical support to reporting divisions; provide quality control to ensure the accuracy of system data, which may include performing data entry; monitor Section 111 reporting and communicate as needed with Medicare and/or CMS and related contractors to resolve any issues.

1. A master’s degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and the Council for Higher Education Accreditation (CHEA) in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field; or
2. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and the Council for Higher Education Accreditation (CHEA) and two years of satisfactory full-time professional experience working in one or a combination of the following areas: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; or in management or methods analysis, operations research, organizational research or program evaluation; or in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation or fiscal management; or in a related area.
Special Note:
To be eligible for placement in Assignment Level II, individuals must have, after meeting the minimum requirements, one additional year of professional experience as described in "2" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.