The NYC DOT’s Commissioner Correspondence unit’s (CCU) is the Commissioner’s central hub for customer service and processing of communication. CCU assists several Divisions with processing and tracking concerns and correspondence related to large-scale agency-wide projects and initiatives. The Unit processes correspondence received from the NYC DOT’s public facing website, the mayor’s office, the 311 Call Center, social media posts and hard copy mails addressed to the Commissioner. CSLACU assigns these requests/cases to the appropriate Operational Unit using a Customer Relationship Management (CRM) application called the Agency Response Tracking System (ARTS). The candidate will serve as the Special Projects Coordinator for the Commissioner Correspondence Unit (CCU). Key responsibilities include:
- Supervising a team of two to three staff members, reviewing and managing their workload related to incoming speed hump and traffic signal cases
- Analyzing data using DOT systems such as SWOTS and GeoTab to assess the feasibility of speed hump and traffic signal requests
- Monitoring and evaluating staff workload to ensure all studies and installations comply with current DOT standards, guidelines, and criteria
- Creating additional ARTS cases based on internal and external requests
- Preparing notification letters on behalf of the appropriate Borough Commissioners and coordinating distribution to relevant parties
- Collaborating with NYC DOT operational units, including RIS and Signal ICU, to support implementation of Local Law 113 and its integration into the ARTS system
- Working directly with various DOT units to provide support on special projects and related initiatives
- Managing mail merges for agency outreach and engagement efforts tied to special projects
- Performing other related duties, tasks, and projects as needed.

COMMUNITY COORDINATOR - 56058

Minimum Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills

The candidate must have strong writing, verbal, and great interpersonal skills to be able to respond to a variety of complaints in a professional and courteous manner in compliance with NYCDOT customer service standards.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.