*This position requires flexibility to work evenings and weekends and is eligible for overtime compensation above the annual base salary.*

The New York City Taxi and Limousine Commission (TLC) is the City agency responsible for regulating for-hire transportation in New York City, including taxis, street hail liveries, high-volume for-hire services such as Uber and Lyft, black cars, luxury limousines, livery vehicles, commuter vans, and paratransit vehicles.

TLC oversees a transportation ecosystem that moves nearly 1 million riders every single day the equivalent of the entire Boston transit system. TLC is the agency responsible for regulating New York City's taxicab and for-hire vehicle industry. With approximately 180,000 licensed drivers, 1,000 businesses, 115,000 vehicles including and the iconic yellow taxi at the heart of our city’s identity, TLC is entering a new era of dignity, accountability, and collaboration across the for hire vehicle sector. TLC continues to be on the front lines of a rapidly changing mobility landscape and our innovative efforts--whether requiring minimum pay for app drivers, ensuring wheelchair accessible service, making our licensed fleet more environmentally sustainable, working to eliminate traffic fatalities, or preventing discriminatory service--often serve as a model for other cities.

TLC seeks a highly motivated, solutions-oriented professional to serve as Special Assistant to the Chair and Commissioner. As the Commissioner’s right hand, you will help drive key priorities: dignity for drivers and passengers, corporate accountability, and a transportation system that works seamlessly for all.

The Commissioner is deeply engaged with the licensee community, regularly meeting drivers and industry members many of them small business owners. The Special Assistant will be essential to making a mobile, high-visibility Commissioner’s Office run smoothly. This position is ideal for someone who thrives in dynamic environments, is comfortable moving across the City, excels at rapid problem-solving, and is ready to take on responsibilities requiring significant discretion.

You will be at the heart of an agency that shapes daily life for hundreds of thousands of New Yorkers, gaining unmatched exposure to executive decision making, city operations, and community engagement. For the right candidate, this role can be a launchpad into public service or civic innovation.

Key Responsibilities:

Executive Support & Daily Operations
- Serve as the Commissioner’s primary aide, accompanying them to meetings, site visits, and community events. Capture notes and action items; ensure timely follow through across teams.
- Manage daily flow: schedules, briefing materials, transitions, and real time adjustments in close coordination with the Executive Assistant.
- Prepare the Commissioner by reviewing materials, identifying gaps, and clarifying decisions and follow ups.

Communications & Coordination
- Draft follow ups, summaries, talking points, and briefing materials.
- Work with internal divisions to gather information, resolve issues, and advance initiatives.
- Maintain strict discretion and professional judgment.

Commissioner Engagement & Field Presence
- Support the Commissioner’s visible presence with drivers, passengers, elected officials, and industry leaders. Manage logistics for external engagements, including stakeholder context, digital photos, content needs, and follow ups.
- Route issues identified in the field to the appropriate division and track them through resolution.
- Build rapport with drivers and industry stakeholders; elevate insights to leadership.

Special Projects & Strategic Initiatives
- Lead or support cross-agency projects assigned by the Commissioner or Chief of Staff. Track project progress and ensure deliverables are met.
- Coordinate with the Chief of Staff to align priorities, deadlines, and initiatives.
- Conduct research and prepare memos and presentations for policy, operational, or community initiatives.

Proposed salary will be determined based on experience and preferred skills of the selected candidate.

To Apply:

Please go to nyc.gov/jobs and search for Job ID# 783729 or click the "Apply" button below.

SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW.

APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL.


Work Location:
New York, NY

CONFIDENTIAL STRATEGY PLANNER - 95790

Minimum Qualifications

1. A baccalaureate degree from an accredited college and two years of satisfactory, full-time experience related to the projects and policies to be studied in the position; or
2. A satisfactory equivalent of education and/or experience.

Preferred Skills

Core Competencies - Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. - Excellent written and verbal communication skills, including the ability to synthesize complex information and tailor communications to diverse audiences. - High emotional intelligence and strong interpersonal skills, with the ability to build relationships across diverse communities and stakeholders. - A proactive, solutions-oriented mindset with the ability to anticipate needs, exercise sound judgment, and work independently. - Strong attention to detail while maintaining awareness of broader organizational priorities. Professional Attributes - Deep interest in responsive government, civic innovation, public engagement, and transportation, worker, or consumer policy issues. - Ability to maintain confidentiality, discretion, and professionalism in sensitive situations. - Comfort working in dynamic environments where priorities may shift throughout the day. - Willingness and comfort to travel throughout NYC daily as part of the mobile Commissioner’s Office. - Availability for occasional evening or weekend events, as needed. Additional Valuable Experience - One to three years of experience in government, public service, community engagement, operations, campaigns, transportation, policy, constituent services, or another fast-paced environment preferred. - Experience supporting a principal, elected official, executive, or senior leader is strongly preferred but not required. - Experience working with frontline workers, drivers, small businesses, or other public-facing constituencies is a plus.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.