APPLICANTS MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE TITLE

The Office of Training Operations provides the critical link between staff development and worker understanding of policy for execution of agency programs. The Office of Training Operations (OTO) unit is responsible for all aspects of curriculum development and training delivery of social services policies and procedures for programs administered by DSS/HRA/DHS including but not limited to Cash Assistance, and Supplemental Nutrition Assistance Program (SNAP); employment, education and engagement programs, Medicaid and Social Security Assistance, Customized Assistance Services, services to immigrants, refugees and non-citizen, domestic violence programs, child care and housing subsidies.

Under the direction of the Deputy Commissioner of the Office of Training, Workforce Development, and Logistical Support with latitude for independent judgement and initiative, the Special Assistant is responsible for the day-to-day management of the office of the Deputy Commissioner. The Special Assistant monitors project deadlines and collaborates with the OTWD senior managers on new initiatives and system updates. S/he undertakes administrative and/or operational special assignments.

The Office of Policy, Procedures and Training (OPPT) is recruiting for one Principal Administrative Associate III to function as Special Assistant to the Deputy Commissioner of the Office of Training, Workforce Development, and Logistical Support who will:

- Assist the Deputy Commissioner by coordinating, facilitating, and leading large scale DSS/HRA/DHS
project initiatives and workgroups with senior OPPT staff to ascertain implementation timeline and
deadlines. Create and manage reports to track project outcomes and monitor compliance. Reviews
training requests and assign to training manager for completion.

- Research and compile training data from the ABSORB earning Management System (LMS) to
prepare comprehensive training report for review and discussions with the Deputy Commissioner
to address new training needs, curriculum development/revisions and agency staff training attendance.

- Liaise with other agency units and city entities to discuss new training needs,
evaluations, assessment outcomes and best practices.-

- Maintain a high level of proficiency in social services policies and procedures to accurately respond to
telephone and email inquiries from DSS/HRA/DHS agency staff relating to training content,
training curricula and training design and that they align with policy.
Meet with the Deputy Commissioner to discuss outcome and next steps.

- Prepare and conduct management surveys, work measurement analyses and evaluation of
organizational structures for the Office of Policy, Procedure and Training/Office of Training and
Workforce Development programs and projects.

- Analyze and prepare written and statistical reports as to the effectiveness of procedures
and training and provide recommendations to the Deputy Commissioner.

- Participate in the monitoring of new Federal, State, and local policy changes that affect
training processes and systems. Collaborate with the Senior Directors of Procedures to
determine impact of new policy on training curriculum.

- Attend meeting on behalf of the Deputy Commissioner.

9am – 5 pm with flex

4 World Trade Center, 150 Greenwich Street, New York NY 10007

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.