The Office of Impartial Hearings (OIH) is a fast-paced extremely deadline-driven department charged with processing all Termination of Tenancy (including various Tenancy related Applications to Re-open Defaults, Removal of Permanent Exclusion and Blatch), Grievance, Applicant Appeals and Trespass cases and Guardian Ad Litem (GAL) matters. In essence, it functions as a court and as such the processing of any matter is greatly detail-driven with high volume of contact with stakeholders. Its primary stakeholders are comprised of residents, applicants, Guardians ad Litem (GALs), attorneys (includes NYCHA and private), interpreters, transcription companies, elected officials, internal staff and members of the public. Federal, State, and City mandates require language assistance services to be provided to persons of limited English proficiency (LEP), which includes providing interpretation and translation services for administrative hearings to litigants who appear at the OIH.

Duties and responsibilities include, but will not be limited to the following:

- Interpret with clarity and accuracy speech from English into Spanish language and vice versa at administrative hearings and conferences, and inquiries from litigants. Translate accurately from English into Spanish language and vice versa documents that include but are not limited to: Stipulations of Settlement, Termination of Tenancy Procedures, hearing notices, applications to re-open default, documents, evidence introduced at administrative hearings, and forms.
- Attend remote and field hearings at the Development Management Office for litigants who cannot appear at the OIH and require interpretation/translation from English into Spanish language.
- Assist at Right to Counsel conferences and Telephone Scheduling Conferences via MS Teams for litigants that requires interpretation/translation from English into Spanish language and vice versa.
- Set-up Remote Hearings via MS Teams for all Hearing Officers, which consist of sending MS Teams invite, preparing notices for the Hearing Officer’s signature, entering case information into the VH SharePoint document sharing site.
- Assist with preparing Weekly Tenancy Calendars for Defaults, Stipulations of Settlements, and Hearing Officer Decisions, which includes typing the Name of the Tenant/Grievant/Participant, Case Number, date of the decision, date case is posted into Tenant E-copy. Check Tenant E-copy after scanning to ensure that cases are scanned correctly ensuring there are no errors or omission of documents.
- Assist with requests in securing language interpreters including sign language for hearings.
- Prepare daily and monthly statistical reports of all interpretation/translation assignments.
- Process Stipulations of Settlement submitted weekly by the Law Department for placement on the weekly Tenancy Calendar by typing the Stipulations of Settlement Administrative Case History Sheet, coversheet, preparing the legal file, and entering the information into a database.
- Serve as Timekeeper for the OIH employees and provide weekly and monthly Kronos reports.
- Prepare the OIH hearing files for microfilming of records, which includes, but is not limited to, discarding all duplicate copies and Hearing Officer’s notes, and placing documents in a specific order.
- Other clerical functions as needed including, but not limited to, assisting at the front desk, processing litigants and providing information.

Additional Information

1. NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2. NYCHA residents are encouraged to apply.
3. NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

INTERPRETER/TRANSLATOR - 31048

1. Proficiency to interpret and translate from Spanish into English and vice versa, with clarity and accuracy, in a professional setting and one of the following:

a. A four-year high school diploma or its educational equivalent and two years of satisfactory full-time verifiable experience, in a professional setting, performing oral interpretation and written translation from Spanish into English and vice versa or:
b. A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in Spanish; or

2. A satisfactory combination of education and/or experience equivalent to 1a above. However, all candidates must have a four-year high school diploma or its educational equivalent and the ability to interpret and translate from Spanish into English and vice versa, with clarity and accuracy, in a professional setting.

1. Proficiency and ability to interpret and translate from English into Spanish language and vice versa, with clarity and accuracy, in a professional setting and should have the following: - A degree or professional certificate in Spanish and one (1) year of satisfactory interpreting/translating experience or - A degree in any field and two (2) years of satisfactory experience as a full-time Spanish interpreter/translator. 2. Knowledge of Termination of Tenancy, Grievance, Section 8 Administrative Hearings, Applicant Appeal, and Trespass Appeal procedures. 3. Knowledge of the techniques, principles and general practices of interpreting and translating the Spanish language. 4. Excellent written and oral command of English and Spanish. 5. Ability to handle significant interaction with litigants and attorneys/representatives. 6. Ability to work in a fast-paced judicial environment. 7. Ability to perform multiple tasks and meet daily deadlines. 8. Excellent communication skills. 9. Strong computer knowledge of Microsoft Access, Word and Excel, Kronos timekeeping, and conducting research on the internet for glossaries, dictionaries and reference materials. 10. Ability to handle high volume of telephone calls. 11. Detail oriented.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.