The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Career Services offer Cash Assistance clients opportunities to help them increase their job skills and build a career that will lead to success and financial security. HRA's Career Services works closely with clients to find opportunities that match their skills, needs, and career goals, and help them work toward opportunities to grow and build a successful career. Career Services is comprised of four (4) units whom work cohesively to monitor the Career Service Providers and many other programs. The units include the Provider, Client and Business Services unit, The Education and Youth Services Unit, The Systems Innovation and Engagement Unit and The Contracts and Budgets Unit.

Career Services is recruiting for one (1) Associate Staff Analyst to function as a SNAP Employment Initiative Analyst, who will:

- Review SNAP assessments and liaise with partnership agency to maximize HRA referrals to partnership SNAP only educational training and employment programs. Coordinate with OCSE and OTDA contractors to evaluate the outcomes of HRA clients referred to these programs. Track employment providers operations for compliance to contracts and regulations.

- Monitor the Propel requests which are manual request payments due to the Career Services Providers made when HRA systems are down, and the vendor is unable to bill through the systems.
- Complete manual pre-retention carfare processes. Review the WISE/SEAMS system to verify and approve carfare based on the HRA policy and procedures for Non-Custodial Parent (NCP), ABAWD and the OTDA contracts.

- Conduct field visits to CBOs, SNAP Community Service Management and Career Services’ training programs to ensure adherence to HRA policies and guidelines. Act as program liaison to the SNAP vendor program staff and responds to questions from vendors and participants. Intercede on behalf of Career Services’ vendors in SNAP Center case issues requiring eligibility clarification and/or case adjustments. Plan and conduct WISE/SEAMS training sessions for CBOs and vendors within Career Services.

- Responsible for the evaluation of CBOs providing services and referral to the agency clients. Communicate and interprets agency policies and programs to the CBOS; transmit relevant information and policy changes to staff, including power point presentations to explain and guide programs on HRA policy.

- Track employment vendors' operations for compliance to contracts and regulations. Perform site visits to vendor locations to evaluate operations; does qualitative analysis and quantitative assessments to test for effectiveness in achieving job placement rates; prepare reports interpreting performance of referrals, retention, placements and reschedule actions to guide policy decisions and give account of findings to executive staff.

- Perform queries on Data Warehouse, SNAP Employment System to ensure that participants are engaged in vendors' activities and to track and analyze the progress of clients in achieving employment and compliance with engagement activities including case reviews.

- Attend meetings with vendor staff providing services; conducts training sessions regarding changes in procedures or reporting requirements and provides technical assistance in program planning and development.

- Review/approve Individual Training Account (ITA) Plans for individual participants; ensure that plans meet the needs of the participants’ and available options to include the program into their schedules; ensure that the plan meets the participants’ long-term employment goals.

- Review/approve request from Career Pathways Programs to add new internship /community sites to HRA systems.

- Conduct specials projects as needed by management.

1. A master’s degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and the Council for Higher Education Accreditation (CHEA) in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and one year of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; or in management or methods analysis, operations research, organizational research or program evaluation; or in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee
benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area; or
2. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and the Council for Higher Education Accreditation (CHEA) and three years of satisfactory full-time professional experience in the areas described in “1" above.

- Strong Knowledge of Microsoft office suite: Excel, word, PowerPoint - Ability to handle multiple competing priorities and tight deadlines - Strong strategic problem-solving skills - Excellent interpersonal, organizational, written, and oral communication skills - Ability to multitask and be pro-active in a fast-paced environment

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.