About DVS
The mission of the Department of Veterans’ Services is to connect, mobilize, and empower New York City’s Veteran Community in order to foster purpose-driven lives for New York City Service Members – past and present – in addition to their caregivers, survivors, and families. DVS fulfills this mission by providing New York City’s approximately 200,000 Veterans with essential services and programs focused on pivotal areas such as economic empowerment, housing security, benefits, health and wellness, and culture.

About the Role
DVS Information Technology (IT) is responsible for overseeing DVS technology, privacy, cybersecurity, Infrastcture, and telecommunications to ensure the security of, and enhance, DVS operations and service delivery to New York City’s veterans, employees, and visitors. DVS IT is responsible for operating, maintaining, and securing IT infrastructure and system with DVS that affect its’ employees and its direct services to the veteran community.

The Site Reliability Engineer will play a key role for DVS Information Technology (IT) Team and report directly to the Chief Information Officer. This position will support and develop the agency’s core business applications while providing secured network connectivity, asset management, and technical support for a highly mobile team.
In addition, the duties will include, but not limited to, the following:

- Technical Support: Perform technical support triage for all application and connectivity issues.
- Network and Security: Assist with the maintenance of DVS server while making necessary improvements to network configurations to achieve operational efficiencies.
- Systems Development: Design, develop and support DVS CRM to perform as a functional case management system to track services provided to veterans and their families based on
initiatives.
- Data Analysis: Assist with developing and implementing data analysis, policy, and planning strategies to achieve agency-wide goals.
- Technical Writing: For all IT operations and procedures, produce technical documentation for system development projects, manuals, and user guides.
- Service Desk: Participate in Service Desk Management projects that enhance the quality and efficiency of services provided.
- Asset Management: Assist with the inventory maintenance of laptops, mobile devices, tablets, monitors and network equipment. Perform repairs if needed.
- Trainings: Participate and conduct trainings when needed.

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

- A candidate who is highly motivated and can work independently. - Experience in MS Dynamics 365. - Able to assist non-technical users who depend on technology to perform their jobs. - Veteran status is not mandatory, but a plus.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.