*ONLY OPEN TO CURRENT YEAR-ROUND PARKS EMPLOYEES*

Major Responsibilities

- Under supervision, with latitude for independent initiative and judgment, responsible for the general management of the Parks Information Technology and Telecommunications (ITT) worksite.
- Troubleshoot, diagnose and resolve computer operations.
- Provide workstation support to desktop users.
- Perform network administration and account management.
- Perform basic levels of server maintenance.
- Conduct hardware and software installations.
- Respond to escalated requests for assistance in a timely manner.
- Perform follow-up on existing and closed work orders. When necessary, serve as a point of escalation to address customer concerns and prioritize workflow.

How to Apply: Go to cityjobs.nyc.gov and search for Job ID# 622049.
All applicants must apply via cityjobs.nyc.gov. The City is no longer using ESS to accept applications.

*Current City Employees please include your ERN and Job ID# 622049 on your cover letter and resume.

Work Location: Olmsted Center, Queens

NOTE: All resumes must be received no later than the last day of the posting period. *Posting period extended to 02/02/2024. Previous applicants to Job ID# 612277 are still under consideration and need not reapply. References will be required upon request.

MOVEMENT IN THE FACE OF CIVIL SERVICE LISTS IS PROHIBITED UNDER CIVIL SERVICE LAW.

nyc.gov/parks

1. A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations;

2. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations;

3. Education and/or experience which is equivalent to "1" or "2" above.

1. Two years of experience in an ITT field capacity. 2. Strong communication skills. 3. Excellent communication, organizational and customer service skills. 4. Strong knowledge and understanding of Windows desktop OS, Outlook and Parks Programs. 5. Wiring knowledge (running and making CAT5/6 patch cables) and a basic understanding of Ethernet hubs and switches. 6. Working knowledge of IP routing, DNS, DHCP, LDAP, and Active Directory. 7. Ability to effectively prioritize and execute tasks in a high-pressure environment. 8. Familiarity with the Parks network and applications. 9. Ability to work evenings and weekends when necessary. 10. A driver license valid in New York State.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

This position is exempt from NYC residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.