NYC Parks helps bring together people from all over our great city. From the iconic Central Park to neighborhood playgrounds, we own and operate some of the most exemplary green spaces in the world. At NYC Parks, our mission is to plan resilient and sustainable parks, public spaces, and recreational amenities, build a park system for the present and future generations, and care for parks and public spaces.

NYC Parks offers competitive pay and a generous benefits package that includes pension, excellent health benefits, competitive vacation/sick days and a healthy work-life balance.

NYC Parks also offers innovation, leadership, the satisfaction of public service and a place to grow and develop your career. Full-time employees are also eligible for a wide variety of City benefits and perks.

Compressed Working Schedule – flexible working schedule may be available.

Health Care Coverage - We offer a wide variety of health care plans to meet the needs of you and your family.

Pension - Upon retirement, qualified members of the City’s generous pension program receive a guaranteed salary and health benefits for the rest of their lives.

Professional Development - We offer numerous training programs, leadership development opportunities, and career coaching services, while encouraging employees to attend approved off-site trainings and seminars.

Perks - Our employees are eligible for discounts on some of the top attractions in the city, and all employees receive free membership to our recreation centers.

Major Responsibilities

- Under supervision, with latitude for independent initiative and judgment, responsible for the general management of the Parks Information Technology and Telecommunications (ITT) worksite.
- Troubleshoot, diagnose and resolve computer operations.
- Provide workstation support to desktop users.
- Perform network administration and account management.
- Perform basic levels of server maintenance.
- Conduct hardware and software installations.
- Respond to escalated requests for assistance in a timely manner.
- Perform follow-up on existing and closed work orders. When necessary, serve as a point of escalation to address customer concerns and prioritize workflow.

1. A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations;

2. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations;

3. Education and/or experience which is equivalent to "1" or "2" above.

1. Two years of experience in an ITT field capacity. 2. Strong communication skills. 3. Excellent communication, organizational and customer service skills. 4. Strong knowledge and understanding of Windows desktop OS, Outlook and Parks Programs. 5. Wiring knowledge (running and making CAT5/6 patch cables) and a basic understanding of Ethernet hubs and switches. 6. Working knowledge of IP routing, DNS, DHCP, LDAP, and Active Directory. 7. Ability to effectively prioritize and execute tasks in a high-pressure environment. 8. Familiarity with the Parks network and applications. 9. Ability to work evenings and weekends when necessary. 10. A driver license valid in New York State.

This position is exempt from NYC residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.