Shift Manager – Data Center Operations

FISA is seeking a highly motivated and experienced Manager to oversee the FISA-OPA Night Shift C operations team within the Shared Systems division. The individual must be self-motivated with a positive attitude and be willing and able to work with job operations, application, infrastructure and facilities teams on day-to-day operational and longer- term strategic projects.

The Data Center Operations Shift Manager will take the responsibility for their shift in the areas of: personnel management; printer operations and supplies management; mailing/inserter equipment management; high availability of Data Center services; vendor management (for print equipment); offsite tape storage operations; mainframe system operator functions; management of the Data Center equipment and print workspaces; quality control for check print/handling functions;

The Data Center Operations Shift Manager is an essential function of FISA-OPA and requires physical presence at the FISA-OPA location. The candidate is expected to work through transportation issues and develop alternate transportation plans when necessary. The individual will develop of staffing plans to ensure coverage during normal and peak operational periods. In addition, the individual will fill in the operator role when necessary, in order to ensure a continuity of operations. This is a hands-on position.

The 12 hour/day work schedule for will be Mon-Wed or Thu-Sat (alternate week) (with a start time of no later than 7:30pm till 8 am) to allow for review of turnover from the night shift. The individual may be required to provide onsite coverage on Sunday when primary or secondary staff are not available. Infrequently, the individual may receive escalation calls on Sunday from onsite operators – when scheduled for Sunday offsite coverage.

Roles and Responsibilities:

Roles and responsibilities of the Data Center Operations Shift Manager are as follows:

Personnel Management

- Perform resume screening and interviews for new Data Center operators; development/growth of operator staff ; hands-on training or development program for staff to learn mainframe operator tasks and printer/inserter/counter tasks; administration and review of staff performance evaluations;
- Setup shift to ensure that coverage is in place for: 3 day 12.5hr work shifts with turnover time for hand-off from one shift to the next; rotating Sunday coverage; and holiday coverage;
- Work with Data Center Manager to re-balance staff between shifts as necessary to ensure minimum required coverage; review overtime usage; planning peak period coverage for periodic check printing, quarterly statement printing, annual tax form printing;
- Create (or update) standard operating procedures for documentation data center processes;
- Prioritize Data Center shift work according to business needs;

High Availability of Data Center Services

- The FISA-OPA Data Center is staffed 24x7. Participate in the electrical, fire prevention/suppression, water detection systems upgrade plans. Document procedures for data response to Data Center environmental alerts;
- Perform periodic Data Center walkabout for environmental review & routine inspection of Data Center IT equipment;

Access Management & Coordination with other NYC Agencies using FISA-OPA Data Center

- Serve as point of contact for visitors to the Data Center;
- Manage processes to ensure that only authorized staff enter the Data Center for their shift;

Offsite Tape Storage Operations

- Coordinate delivery and / or courier tapes to disaster recovery site tests for their shift;
- Manage Data Center operator processes to pull tapes for GRM; interface with application infrastructure teams on the development of tape pull list reports;

Vendor Management

- Serve as a point of contact for auto-mailer (inserter), printer, pre/post print equipment, GRM vendors for their shift;
- Work with (above) vendors to develop quotes for standard work (moves, minor hardware, etc); ensure that local technicians are available for service calls and are qualified (capable) to perform work; instruct vendors to store replacement parts onsite in secure lockers (based on useful life and break history);

Mainframe System Operator Functions

- Ensure that processes are followed to actively monitor mainframe online and batch operations; monitor and respond to WTO commands; monitor certain JES queues; vary failed drives offline; start / stop started tasks (per schedule and on request); reprioritize job class assignments for priority workloads;
- Coordinate and execute mainframe LPAR IPL’s.

Printer Operations and Supplies Management

- Ensure that supplies (envelopes, inserts, check stock, pre-printed forms, roll paper, box paper, etc) are available in the Data Center stock room in advance of schedule print jobs; liaison with facilities to ensure that supplies are moved from warehouse to print room floor;
- Work with Data Center Operations Manager on the ongoing design and implementation of contingency sites for print and inserter operations; coordinate tests of contingency sites;
- Work with the application team staff during the development of new print forms; ensure that new / updated print forms are run through representative tests and meet FISA-OPA Data Center print standards (e.g., printed form dimensions, quality, restart capabilities, etc);
- Execute projects to upgrade and / or reconfigure printer, cutter & un-winder equipment; coordinate periodic servicing, calibration and maintenance of the printer, cutter & un-winders; ensure that equipment is configured to provide redundancy for all critical print jobs;
- Under the direction of the Data Center Director: develop and monitor processes to log check print operations per audit requirements; perform root cause analysis on print equipment failures/errors (e.g., jams, bad cuts, etc.); create and update procedures for use of high speed printers to accept jobs from Info print and mainframe print queues;

Mailing/Inserter Equipment Management

- Ensure that new / updated mail items are run through representative tests and meet FISA-OPA mailing standards (e.g., dimensions and use of AIMS for quality control, alignment with envelope windows, etc); test AIMS software upgrades;
- Execute tasks for projects to upgrade and / or reconfigure inserter equipment; coordinate periodic servicing, calibration and maintenance of the inserters; ensure that equipment is configured to provide redundancy for all critical print jobs;

Management of Data Center Equipment and Print Workspaces

- For work performed on the shift: escalate failure of infrastructure teams to abide by Data Center workspace policies; enforce procedures that ensure the print room and a clean / clutter free workspace; ensure that items to are discarded as appropriate for shredding; test print jobs are clearly labeled and / or discarded;

Quality Control for Check Print/Handling Functions

- The individual will be expected to author and update procedures for quality control of: check stock prior to printing; initial checks released to printer for alignment and first check imaged; end of the check run; storage of checks for handling in the morning; voided checks;
- The individual will be expected to author and update procedures for: use AIMS for reconciliation of expected print forms to inserted print forms; handling of print forms damaged during on auto-mailer; intake and counting of externally printed checks;


Distribution and Courier Management

- Coordinate distribution operations with the FISA-OPA Mailroom; OPA Check Distribution Units; FISA-OPA Quality Assurance teams; FISA-OPA Facilities (for transportation of large print jobs);
- Provide couriers instructions for delivery assignments to external sites


Preferred Skills/Experience:

- Knowledge of IBM Z -15 series mainframe.
- Knowledge of TSO.
- Familiarity with Tape Auto Library (IBM Preferred).
- Familiarity with large laser and Micr Ricoh/OCE printers and Tecnau equipment.
- Experience with UNIX Systems a plus.
- 10+ years managing large scale Data Center Operations
- Knowledge of Neopost check inserter a plus.
- Excellent communication (oral and written), interpersonal, and organizational skills.
- Ability to work with limited supervision, and to manage multiple deadlines in a fast-paced, dynamic environment.
- Excellent troubleshooting, analytical and problem solving skills.
- We are looking for a self-motivated individual who will work well with other groups in an enterprise wide, large-scale matrix environment.

Additional Information

P-090

The City of New York offers a comprehensive set of benefits and programs to employees, including health insurance, pension plan, Deferred Compensation Plan (with 457, 401K and Roth IRA options), pre-tax Commuter Benefit program, pre-tax Flexible Spending Accounts programs and more. Additional benefits such as prescription drug coverage, dental benefits, vision care benefits and more are also available through District Council 37 – Local 2627, the union that represents employees in this title.

To Apply

Applicants may visit the Jobs NYC website: www.nyc.gov/jobs and apply to Job ID: 718536. While all complete applications will be given consideration, only candidates selected for an interview will be contacted.

Hours/Shift

12 hour/day work schedule will be Mon-Wed or Thu-Sat (alternate week) (with a start time of no later than 7:30pm till 8 am) to allow for review of turnover from the night shift


Work Location

5 Manhattan West, NY, NY

IT AUTOMATION AND MONITORING E - 95712

1. A baccalaureate degree in computer science, engineering or a related field from an accredited college and four years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure; or

2. Eight years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure;

3. Education and/or experience which is equivalent to "1" or "2" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.