The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Information Technology Services, IT Service Management is recruiting for one (1) IT Service Management Specialist, to function as ServiceNow CMDB Developer, who will:

- Work with process owners to understand the process requirements related to capturing
configuration data and developing technical specifications and solutions.

- Work with systems managers to ensure that the Discovery tool has the appropriate access
and permissions to capture configuration information.

- Work with Application SMEs to create and validate Service Maps for key applications.

- Perform day-to-day administration of the ServiceNow Service Mapping/Discovery tool, including
mapping additional defined business services into the tool and updating discovery configurations
for deeper network penetration.

- Provide visibility to Discovery's performance and issues via the development and deployment of
unified CMDB dashboards.

- Collaborate with infrastructure architects to understand IT technology strategy that guides which
requirements need to be gathered.

- Deliver end-to-end automated solutions which include technical implementation of the ServiceNow
Platform, core system, and applications.

- Organize and prioritize development effort, interfacing with vendors and management, and
potentially coordinating effort of additional administrators.

- Communicate professionally and effectively, through verbal and non-verbal methods with business
professionals and clients daily.

- Proactively plan capacity of ServiceNow MID servers, Cloning, Upgrades and maintains and
configures appropriately.

- Understand of the ServiceNow CMDB Physical and Logical data model design, including Class
Hierarchy, Identification Reconciliation Normalization, and Model Management; developing a
suitable logical & physical model.

1. A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations;

2. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations;

3. Education and/or experience which is equivalent to "1" or "2" above.

1. ServiceNow CMDB Expertise: - Deep understanding of the ServiceNow platform and CMDB module. - Familiarity with CI (Configuration Item) classes, relationships, and attributes. - Ability to configure and manage Discovery and Service Mapping to populate and maintain the CMDB. 2. Integration Skills: - Experience with integrating ServiceNow with external systems using REST, SOAP, and other relevant APIs. - Knowledge of MID Server setup and configuration. 3. Data Management: - Proficiency in data import/export using import sets and transform maps. - Experience with data normalization and reconciliation. 4. Automation: - Ability to create and maintain Business Rules, Client Scripts, and Scheduled Jobs related to CMDB. - Knowledge of Flow Designer and Integration Hub to automate processes involving CMDB. 5. Scripting: - Good grasp of JavaScript for customization and automation within ServiceNow. 6. Security and Compliance: - Knowledge of Access Control Rules (ACRs) and ensuring CMDB data integrity and security.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.