New York City Mayor Bill de Blasio recently launched IDNYC, a New York City municipal identification card that is available to all New Yorkers. Some New York City residents, who don’t have identification, may experience barriers when trying to open bank accounts, acquire ATM cards, file police complaints or lease apartments. IDNYC aims to bridge that gap.

IDNYC is recruiting to hire an Administrative Staff Analyst NM-I to function as a Senior Project and Performance Manager who will:

Under the general direction of the Executive Director of Program Performance with wide latitude for independent judgement, the Senior Project and Performance Manager (SPPM) is responsible for planning, implementing, coordinating, and directing special projects, including improving ways in which contracts related to the special projects are developed and managing relationships with the vendors/organizations involved in these projects. The SPPM leads initiatives to increase the functionality of the program, for example increasing access to banking services, as well as ensuring that the card offers high value as an indispensable identity card to access city services and economic opportunities.

- Lead or assist in achieving program’s performance goals through effective project planning, procurement, and provisioning of resources, in order to enhance the IDNYC card’s functionality and the public’s access to IDNYC services. This includes defining project goals, setting a research agenda, developing proposals, developing procurement materials, guiding the project through the procurement process, and engaging in meetings with key stakeholders.

- Manage the Quality Assurance staff, Support Analyst, Project Manager and Program Analyst in ensuring development of appropriate methods of data collection, identifying areas for investigation, conducting analysis of new and existing data in an effort to advise the program leadership in making data-informed decisions.

- Conduct research on matters relating to IDNYC constituents in support of initiatives to enhance the IDNYC program. This includes planning and conducting focus groups or other field research activities where necessary, preparing reports on findings outlining recommendations for program leadership.

- Participate in developing communications and marketing materials for the IDNYC audience ranging from internal briefings, hearing testimonies, memorandums, and proposals to public-facing ads, brochures, articles, and other informational materials.

- Provide analytical assistance to program leadership, including:

- Qualitative and quantitative data analysis.

- Operational forecasts. Analyses of short and long-term trends to inform strategic decision-making and ensure that the program meets its goals.; and

- Budget projections to ensure that projects are sufficiently funded.

- Cost/benefit and risk assessments to inform operational and strategic decision-making.

- Provide direction to the project manager to develop and implement business models, integrations, and expansion initiatives to increase the card’s utility and the program’s overall operational efficiency, and directly lead special projects from ideation through implementation.

- Advise the Executive Director on project and program area performance, milestones, decision-points, issues, and areas for improvement. Develops strategies and recommend processes, policies, and solutions ensure the project is on track and to improve operations.

- Assist program leadership in evaluating and revising vendor contracts, analyzing prior performance, work requirements, and other procurement considerations.

- Engage with other city agencies and external partners in order to inform, plan, and implement of initiatives to better serve IDNYC cardholders.

- Represent the program at meetings, conferences, and public forums, speaking on behalf of the program, sharing best practices, and gathering insights from other organizations and initiatives to identify ways to improve IDNYC services.

- Inspect Enrollment sites and enrollment applications to ensure work meets established quality standards and is in compliance with local laws and IDNYC policies and procedures.

- Manage staffing needs; provides performance feedback on team and assigns, directs and monitors work of team participants

- Ensure IDNYC’s enrollment/online portal/appointment systems’ tests are executed and analyzed properly, and feedback is provided to the end users and managers in timely manner.

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

- Project management - Data analysis - Quality Assurance experience.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.