The New York City Taxi and Limousine Commission (TLC) is the City agency responsible for oversight of the for-hire vehicle industries in New York City, including the drivers and owners of yellow medallion taxis, green Boro Taxis, community car services, black cars (include those booked via smartphone app), certain luxury limousines, commuter vans, and paratransit vehicles. These industries serve more than 1,000,000 passengers each day and are a key component of the city’s transportation network. Through functions such as driver background checks, vehicle inspections, and driver education, TLC’s role is to promote the highest standards of safety and consumer protection in the industries we regulate.

Driver Education, a division within Licensing and Standards, is responsible for managing the training program for new and current TLC drivers. TLC’s unique driver population hail from over 100 countries and speaks a multitude of languages. To help give these drivers the tools they need to succeed on the road, drivers attend courses to learn about safe driving practices and traffic law, TLC rules and regulations, the City’s Vision Zero Initiative, customer service skills for interacting with passengers, and assisting people with disabilities. As the taxi and for-hire vehicle sectors continue to evolve, providing a dynamic training program that reflects changes in the industry is necessary for promoting a safe riding experience for the customers we serve.

The Senior Project Manager will report directly to the Executive Director, and support policy review and development, vendor and provider oversight, reporting, and customer service training initiatives. This role requires a highly organized critical thinker who can work independently while also collaborating with internal teams, vendors, and external stakeholders. The Senior Project Manager will use data-driven approaches to monitor compliance, evaluate program performance, and recommend improvements across education, examination, and facilities operations.

Job responsibilities include but are not limited to:
- Develop progress and performance reports in collaboration with data analytics staff to ensure compliance with vendor contract requirements.
- Monitor and track Exam Vendor compliance with contractual obligations.
- Coordinate with the Test Vendor on the development, review, and ongoing updates of the Driver License Examination.
- Facilitate workshops, meetings, and information sessions with training schools and education providers.
- Conduct data-driven assessments to determine eligibility and approval of new education course provider applications.
- Perform course audits at training school locations across all five boroughs.
- Establish and maintain standardized schedules for curriculum review and evaluation.
- Develop recommendations to improve curriculum content, instructional quality, and course delivery methods.
- Manage authorization status for training school facilities.
- Review and evaluate applications for new facilities using established program indicators.
- Coordinate with training schools to collect, review, and process required documentation for facility expansions or new locations.
- Prepare and maintain progress and compliance reports for training schools in accordance with Authorization Agreement standards.
- Analyze program indicators to identify trends, risks, and opportunities for improvement.
- Support policy implementation and develop recommendations to enhance program effectiveness and service delivery.
- Conduct research, prepare written reports, and develop presentations for the Commission, licensees, and members of the public.
- Participate in planning, evaluation, and problem-solving sessions with internal staff and external stakeholders.
- Collect and analyze feedback related to policy initiatives and customer service improvements, including technology-based solutions.
- Represent the Education unit at public meetings, town halls, webinars, and other outreach events.
- Respond to and assist with inquiries from education providers, exam vendors, applicants, licensees, and internal staff.
- Support ongoing customer service initiatives and training efforts as assigned.

Location:
New York, NY

To Apply:
Please go to cityjobs.nyc.gov and search for Job ID# 771074 or click the "Apply" button below.

SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW.

APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL.

CONFIDENTIAL STRATEGY PLANNER - 95790

1. A baccalaureate degree from an accredited college and two years of satisfactory,
full-time experience related to the projects and policies to be studied in the position;
or
2. A satisfactory equivalent of education and/or experience.

- Master's Degree in a related field. - Strong interpersonal and teamwork skills. - Experience in program management and/or overseeing vendors. - Excellent project management skills. - Strong analytical skills and the capacity to identify emerging issues and develop effective and creative solutions. - Skilled in effective, clear and persuasive oral and written communications. - Excellent written and verbal communications skills. - Experience with Microsoft Office Suite, and the Adobe Creative Suite. - Although not required, the successful applicant will likely have one or more of the following academic or professional experiences: education, public administration, public policy, industrial organizational psychology, or urban planning. - Internal candidates will be preferred.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.