APPLICANTS MUST BE PERMANENT IN THE COMPUTER SPECIALIST (SOFTWARE) CIVIL SERVICE TITLE.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Information Technology Systems (ITS)/Office of Enterprise Networking, Division of Windows Enterprise Administration is recruiting for a Computer Specialist Software level II, to function as a Senior Project Leader, who will:

- Participate in the installation and configuration of Windows OS servers and/or related software in support
of the ENT Server Infrastructure environments; monitor on-site throughout the agencies to ensure prompt
and expedient problem resolution.

- Plan, coordinate, and implement Office 365 Cloud infrastructure, Azure Infrastructure and Active
Directory domain architecture.

- Plan, test, and perform upgrades to the AD servers and disaster recovery; maintain related documentation.

- Perform and coordinate electronic data discoveries, maintain confidentiality, and meet the required
deliverable timeframes.

- Provide technical assistance to customer area staff relaying technical information on the capabilities of
software like AD, DNS, DHCP, Azure AD and Office 365.

- Participate in the installation of LAN configurations including the Network interface configuration, IP
Addresses, and subnetting.


Hours\Shift:

Normal Business Hours

(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification
requirements.
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

- In-depth knowledge of system administration in Windows Servers, Azure, and Office 365, including in depth knowledge of Exchange Online, and Azure AD. - Strong knowledge of Exchange integration with Active Directory, strong technical documentation, and project leadership skills. - Understanding of compliance as it relates to email, such as eDiscovery, Archiving with retention policies, litigation. - Familiarity with security best practices and the capability to implement security controls. - Strong hands-on administration experience on Windows 2016/2019/2022 server- Forest, Domain trust, AD, DFS, DNS, WINS, DHCP, Group Policy, Distribution lists, Windows folder security, and IP filter. - Expert level knowledge of Active Directory LDAP service, shell scripting, Certificate services (PKI), AD Site Topology – all under a multi-site multi-domain Windows 2016 environment. - Strong troubleshooting skills in a Windows 2016/2019/2022 environment - Event log analysis, installation, and administration of Windows Servers, including user setup and defining roles, performance tuning, backup and restore, security monitoring, registry, and AD scripting. - Knowledge of Automation tools and PowerShell scripting skills.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.