APPLICANTS MUST BE PERMANENT IN THE COMPUTER SPECIALIST (SOFTWARE) CIVIL SERVICE TITLE.

CORRECT PROPOSED SALARY RANGE: $93,288.00 - $107,281.00 (Annual)

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. Its mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Information Technology Services (ITS) is recruiting for one (1) Computer Specialist (Software) II, to function as a Senior Project Leader, who will:

- Prepare test strategy, test plans, detailed test cases, test scripts, traceability matrix, test estimates,
progress reports for test execution, various defect, and statistical data reports.Report on task
progress to the immediate supervisor and/or Director, highlighting application/hardware issues
and preferred solutions. Work with Product Leads, Developers and Business Analysts to develop
appropriate test approach and test plan for each release.

- Analyze robust test cases, plans and conditions that fully test functional and non-functional
requirements based on user requirements, user stories, and technical design documentation.
Create accurate incident resolution time estimates as part of project planning and scheduling
process. Document all legacy and non-legacy group application/hardware functions.

- Oversee and track IT vendor repair contract work orders and invoices to ensure timelines and
deliverables are met. Liaison level with technical and administrative staff of other City Agencies
and City business partners.

- Manage the full life cycle of the agency’s IT asset management process in accordance with OMB’s
procurement and refresh guidelines at MICSA Project leader on the Agency wide deployment /
upgrade of the windows-based platform and related software and hardware packages involving the
installation of personal computers, Network Printers, and scanners for a wide area Windows 7 based
infrastructure consisting of several thousand users.

- Provide day-to-day oversight and leadership of multiple project teams in the implementation and
support of new business and information technology solutions.

- Provide supervision and technical guidance for a team of technical experts responsible for the
deployment and maintenance Software and hardware Solutions MICSA Headquarter and satellite sites.

- Manage team of support and implementation specialist in the deployment and ongoing upgrade and
malignance of mobile Technologies for MICSA Executive staff and field options team performing
outreach services at Community based organizations.

- Analyze connectivity problems related to hardware to prevent system downtime. Provide resolution
utilizing network general diagnostic tools for physical and data link layers.

(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification
requirements.
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

- Proficient in Microsoft active directory in large scale networked environment. - Broad experience with designing, implementing, and troubleshooting of Microsoft Office Suit. - Familiarity with Service Now incident management Systems for resolution of desktop/ Network- related problems. - Troubleshooting, researching, identifying, and resolving technical issues surrounding Windows, MS Office, Internet connections, Security Software, and hardware/peripherals. - Experience in coordination and management of the large-scale deployment of new hardware and Software application-based Projects. - Familiarity with Microsoft SCCM packaging and deployment process. - Supervisory experience in IT support in a windows enterprise environment. - Experience in administering network databases and files to ensure adequate security and data integrity are maintained. - Experience performing operating system upgrades, capacity planning, and performance analysis as it relates to day-to-day operations via phone, email and onsite. - Experience documenting, developing, and implementing test plans to verify installation, upgrades, or repairs, including back-out plans. - Functional experience as a team lead in providing oversight and guidance in the day-to-day operations of handling support requests and resolution. Work Location: 15 Metrotech Center Brooklyn, NY 11201 Hours/Shift: Normal Business Hours

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.