Organization

The New York City Housing Authority (NYCHA) is the nation’s oldest and largest public housing authority with more than 177,000 apartments, and responsibility for administering a citywide Section 8 leased housing program that serves over 150,000 additional tenants. NYCHA’s mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility.

NYCHA’s Asset & Capital Management (A&CM) Division leads the Authority’s capital, sustainability and resiliency programs that comprise a $6 billion capital projects portfolio – one of the largest in NY State – as well as a range of activities related to property modernization and strategic asset management. A&CM aims to preserve and modernize NYCHA buildings and apartments through strategic portfolio planning, comprehensive design standards, innovative financing and project delivery models, strong partnership with NYCHA residents and other stakeholders, and effective program and project management of capital investments. The Division also positions NYCHA’s housing portfolio for the future by piloting and scaling-up sustainable and resilient technologies and practices, improving residents’ quality of life while enhancing building performance. The work culture of the Division is strongly customer service oriented, collaborative and delivery-focused. More information can be found on our website at: Modernizing NYCHA Properties.

Position Description

The Chief Asset & Capital Management Officer (CACMO) is seeking to hire a Senior Program Manager to design, plan, and manage implementation of special projects initiated by the Office of the CACMO to support the work of the A&CM Division more broadly, working in coordination with other areas of NYCHA as relevant. These special projects will include a variety of initiatives to enhance A&CM strategy and operations, or more tactical efforts to problem-solve and sustainably address important issues that arise in the course of A&CM’s business. Special projects will involve new business strategies, policies, processes and supporting technology, data, human resources and training, and will frequently require analytical structuring, and quantitative and qualitative analysis.

The Senior Program Manager will work closely with other staff in the Office of the CACMO and across the division, and coordinate significant cross-departmental, cross-divisional and external senior stakeholder collaboration, to build buy-in and facilitate effective implementation of these initiatives. In addition, the Senior Program Manager may also take on high-priority requests and urgent coordination needs related to the Office of the CACMO’s work.

Candidates should have strong skills in strategic planning, strategy and policy development, and program and project management; the ability to quickly build content knowledge in new areas; data and process fluency; adeptness at building relationships with senior staff with diverse profiles and fostering ownership and collaboration; and experience utilizing the informal authority of an executive office to facilitate effective problem-solving across diverse issues and teams and to ensure accurate reporting. Candidates will need to be able to balance multiple high-priority assignments at the same time, and effectively navigate between big picture and detailed thinking. Ideal candidates will also bring familiarity with public and affordable housing, capital projects planning and management including alternative project delivery methods, public sector procurement practices and vendor and contract management, and key agencies and municipal processes involved in capital projects delivery in New York City.

Some key day-to-day responsibilities include:

- Drive analytical structuring of hypothesis-based problem-solving for complex strategic or operational issues, including data analysis and visualization.
- Develop detailed plans to achieve goals and outputs of strategic projects.
- Engage internal and external stakeholders to identify and prioritize activities required and coordinate implementation of these activities.
- Create policy or implementation guidance, training or other materials as needed to implement these projects across a large number of teams and staff.
- Proactively identify and mitigate risks, and analytically structure and problem-solve issues, that may arise during execution of these projects.
- Track and report out on project plans to internal and external stakeholders, and support broader updates to senior internal and external stakeholders as required, through preparation of materials, coordination of meetings, etc.
- Identify cross-cutting change management needs, and design and coordinate implementation of change management activities associated with special projects.

Additional Information

1. NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2. NYCHA residents are encouraged to apply.
3. NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

EXECUTIVE PROGRAM SPECIALIST - 06990

1. A baccalaureate degree from an accredited college and three years of satisfactory, full-time experience related to the projects and policies to be studied in the particular position including eighteen months of experience in a managerial, consultative, administrative, or supervisory capacity; or
2. A satisfactory equivalent of education and/or experience.

Key Competencies - Effective Project Manager & Change Agent: A strategic thinker and structured problem-solver, able to drive change and innovation while effectively juggle diverse responsibilities and multiple, competing priorities. Demonstrated record of facilitating organizational initiatives with a focus on program and project management, stakeholder buy-in, cross-functional teaming, process streamlining and efficiency improvements, and resource optimization. Strong background in business process improvement, operations or management consulting will be an added benefit, particularly as it pertains to developing and strengthening evidence-based management practices and driving change management. - Exemplary Communicator: Ability to communicate clearly, both verbally and in writing, and effectively translate complex issues and information for staff at differing levels of seniority as well as diverse stakeholders and audiences. Strong political acumen and practiced in building buy-in for change and facilitating multi-stakeholder discussions. Strong presence with senior-level staff. Experience in or collaborating with diverse functional areas and cultures, and sensitive to the challenges of low-income populations. Preferred Skills & Experience - A minimum of 5 years of relevant professional experience in government or public administration, business strategy and operations, workforce planning and development, or a related field, of which at least 3 years must have been in a responsible consultative, managerial or executive capacity. - Strong technology skills, including Microsoft Office Suite, program/project management software, data visualization and analytics tools. Experience with agile management and solution development techniques preferred. Broader IT and systems experience will be an asset in the role. - Prior Public or Affordable Housing, or other government agency and intergovernmental coordination experience is strongly preferred. Knowledge of U.S. Department of Housing and Urban Development, New York State and City regulations is a plus.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.