The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish. Workforce Connect (a division of DYCD) is comprised of a portfolio of Youth and Adult Workforce Development programs including those that focus primarily on in-school youth such as the Summer Youth Employment Program (SYEP) and Work, Learn and Grow (WLG;) as well as programs for Out-of-School Out-of-Work (OSOW) adults and young adults such as Advance & Earn and Train & Earn. These programs provide OSOW young adults aged 16-24 a career pathway through a continuum of services including academic instruction, GED test preparation, work readiness training, college and career exploration, paid work experience, advanced occupational training and industry credential attainment. DYCD’s newest workforce development initiative CRED NYC (Community Resources for Employment and Development), will offer participants ages 18-40, involved in the criminal justice system or impacted by community violence, work readiness and occupational training, internships, job placement support services such as mental health counseling and connections to social services and resources such as housing, life coaching, academic support, legal support, access to healthcare. DYCD is seeking to hire a Program Manager to support our work with populations served by our OSOW and CRED programming. This individual will have knowledge and experience in the workforce development field and/or experience working with OSOW populations, justice involved individuals and/or organizations serving justice involved individuals or those at risk for being victims of community violence. Under the supervision of a Workforce Deputy Director, with latitude for independent decision making, the Senior Program Manager will be responsible for monitoring 15+ contracts and will perform the following duties:
- Monitor and assess Workforce Providers’ performance to ensure program administration and practices result in high quality services to youth;
- Clearly communicate program policies and procedures to guide Workforce Providers and ensure they achieve contractual goals including but not limited to recruitment, job development, data entry, enrollment, placement, timekeeping, payroll, monitoring, evaluation, counseling, program budgeting and file upkeep;
- Ensure fiscal responsibility and provide technical expertise in the submission of program work scopes, budgets and pre-program documentation;
- Utilize DYCD’s web-based information management systems including program and contract performance systems;
- Maintain consistent communication with Workforce providers, tracking the initiative performance and providing guidance as a thought partner
- Complete audits of program records at provider sites and make ad-hoc visits to support special initiatives and events as needed.
- Supervise Program Manager, seasonal staff, distribute assignments, review and log/track monitoring reports
- Compile, analyze, and process all reports/data supporting provider performance statistics to inform and support management decision-making;
- Support and manage network partners in efforts to facilitate program partnerships to promote cohesive program management
- Lead focus groups to inform program enhancement and development for better supports and program facilitation
- Work collaboratively across all DYCD workforce, youth and community development programs as well as with outside stakeholders and community-based organizations, and employers;
- Other projects and tasks as needed to support the SYEP unit and programs.

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

- Experience in and knowledge of workforce and youth development field preferred. - Excellent verbal and written communication skills. - Strong problem solving and analytical skills. - Enjoy working as a team member as well as independently. - Ability to multi-task and meet constricted deadlines designated by program requirements and needs. - Strong interpersonal skills resulting in exceptional rapport with people. - Computer literate with advance knowledge of Microsoft Office suits. Bachelor Degree Preferred

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.