The New York City Housing Authority is seeking a Senior Program Manager for the Resident Relocations Services Department to support relocation of NYCHA residents at developments where planned major modernization or unplanned urgent repairs are required including repairs to address health and safety issues.

Reporting to the Director of the Resident Relocations Services Department, the Senior Program Manager will be responsible for the following:

- Implement, monitor and/or evaluate programs related to Resident Relocation Services.
- Lead special initiatives for coordinated relocation efforts.
- Develop and maintain business process diagrams, workflows, business cases, and other planning documents required for funding.
- Prepare evaluation reports, performs analyses, and reviews program plans, funding, and performance.
- Provide technical assistance and training to staff in techniques of program implementation and management. Facilitates training sessions, workshop, and presentations to property
management teams across NYCHA’s public housing portfolio; make recommendations regarding how to effectively train staff on NYCHA policies and standard procedures.
- Make recommendations for improvement on relocation policies and procedures by monitoring trends in public housing policies and processes to determine feasibility, risks, or other aspects of
work related to tenancy administration.
- Provide interpretation of complex problems and collaborate with additional teams to promote positive resolutions. Resolves issues and mitigate risks related to policy adoption and
management, including escalating issues/risks as appropriate.
- Cultivate relationships with other NYCHA departments, other NYC agencies and community organizations.
- Performs other duties as assigned.

NOTES:
1. For NYCHA employees: employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if
applicable).
2. NYCHA residents are encouraged to apply.

Please read this posting carefully to make certain you meet the qualification requirements before applying to this position.

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

- Understanding of Property Management operations and processes, including maintenance and tenancy administration. - Experience managing projects, working effectively in a high volume and high-pressure environment. - Excellent verbal and written communication skills. - Excellent conceptual, organizational, and analytical skills. - Ability to manage complex workload and prioritizes when tasked with multiple assignments under stringent deadlines. - Strong interpersonal skills and ability to interface with all levels of staff and external contacts. - Ability to handle sensitive information and deal with complex issues. - Proven ability to analyze organizational issues, identify solutions, mitigate risks, and implement recommendations. - Proven competency in analysis, reporting, business planning, project management, communication, and presentation. - Experience in engaging a wide variety of stakeholders, like NYCHA managers, frontline staff, subject-matter experts, and customers. - Advanced Proficiency in MS Office, including Word, Power Point, Visio, and Excel.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.