The New York City Housing Authority is seeking a Senior Program Manager for the Resident Relocations Services Department to support relocation of NYCHA residents at developments where planned major modernization or unplanned urgent repairs are required including repairs to address health and safety issues. Reporting to the Director of the Resident Relocations Services Department, the Senior Program Manager will be responsible for the following:

- Implement, monitor and/or evaluate programs related to Resident Relocation Services.
- Lead special initiatives for coordinated relocation efforts.
- Develop and maintain business process diagrams, workflows, business cases, and other planning documents required for funding.
- Prepare evaluation reports, performs analyses, and reviews program plans, funding, and performance.
- Provide technical assistance and training to staff in techniques of program implementation and management. Facilitates training sessions, workshop, and presentations to property
management.
teams across NYCHA’s public housing portfolio; make recommendations regarding how to effectively train staff on NYCHA policies and standard procedures.
- Make recommendations for improvement on relocation policies and procedures by monitoring trends in public housing policies and processes to determine feasibility, risks, or other aspects of
work related to tenancy administration.
- Provide interpretation of complex problems and collaborate with additional teams to promote positive resolutions. Resolves issues and mitigate risks related to policy adoption and
management, including escalating issues/risks as appropriate.
- Cultivate relationships with other NYCHA departments, other NYC agencies and community organizations.
- Perform other duties as assigned.

NOTES:
1. For NYCHA employees: employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if
applicable).
2. NYCHA residents are encouraged to apply.

NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link:

http://www.nyc.gov/html/dcas/downloads/pdf/psb/100_1.pdf

Please read this posting carefully to make certain you meet the qualification requirements before applying to this position.

1. A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time, progressively responsible experience in real property management, at least 18 months of which must have been in a managerial capacity involving the supervision of a large staff of property management agents and/or housing development specialists and requiring independent decision-making concerning program management or planning, allocation of resources and the scheduling and assignment of work. "Progressively responsible experience" must
be demonstrated by a work history of promotions and/or assumption of increasingly responsible duties and assignments. Experience in building construction or renovation; management of residential, commercial, industrial, or waterfront properties, including both renting and operating; or site management in connection with housing or with reconstruction/rehabilitation projects; supervision of receivership, tenant relocation and anti-abandonment work in housing and other properties, and buildings owned, managed, to be acquired by the City, or at risk of being abandoned; or building maintenance will be accepted up to a maximum of three years toward meeting the general requirements; or

2. A baccalaureate degree from an accredited college and four years of experience described in "1" above, including eighteen months of experience in managerial capacity; or

3. A satisfactory combination of education and/or experience equivalent to "1" or "2" above. However, all candidates must have eighteen months of managerial experience. Education at an accredited college or university may be substituted for general work experience (but not for the 18 months of managerial experience described above) at the rate of 60 college semester credits for one year of acceptable experience up to a maximum of 4 years of college for 2 years of experience.

To be acceptable, experience in property management must have included both renting and operating the managed properties. Experience in renting must have included interviewing prospective tenants, qualifying tenants' income and background, and/or assuring that vacancies are ready for occupancy. Experience in operating must have included overseeing maintenance and repair of building operating systems, and overseeing staff to assure that necessary work is properly completed.

To be acceptable, experience in site management must have included on-site rental and maintenance of buildings.

To be acceptable, experience in relocation must have included negotiation with tenants to surrender leases for cash consideration or for an alternative site, and determining tenant eligibility for benefits.

- Understanding of Property Management operations and processes, including maintenance and tenancy administration. - Experience managing projects, working effectively in a high volume and high-pressure environment. - Excellent verbal and written communication skills. - Excellent conceptual, organizational, and analytical skills. - Ability to manage complex workload and prioritizes when tasked with multiple assignments under stringent deadlines. - Strong interpersonal skills and ability to interface with all levels of staff and external contacts. - Ability to handle sensitive information and deal with complex issues.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.