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Senior Program Analyst, Office of Chief Operating Officer/Strategic Operations and Performance Management

Senior Program Analyst, Office of Chief Operating Officer/Strategic Operations and Performance Management

Posted on: 09/22/2023
  1. Full-time



  1. No exam required



$82,506.00 – $94,882.00

Job Description

This vacancy has now expired.

Established in 1805, the New York City Department of Health and Mental Hygiene (the NYC Health Department) is the oldest and largest health department in the country. Our mission is to protect and improve the health of all New Yorkers, in service of a vision of a city in which all New Yorkers can realize their full health potential, regardless of who they are, how old they are, where they are from, or where they live.

As a world-renowned public health agency with a history of building transformative public health programming and infrastructure, innovating in science and scholarship to advance public health knowledge, and responding to urgent public health crises from New York City’s yellow fever outbreak in 1822, to the COVID-19 pandemic we are a hub for public health innovation, expertise, and programs, and services. We serve as the population health strategist, and policy, and planning authority for the City of New York, while also having a vast impact on national and international public policy, including programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and racial and social justice work, among others.

Our Agency’s five strategic priorities, building off a recently-completed strategic planning process emerging from the COVID-19 emergency, are:
1) To re-envision how the Health Department prepares for and responds to health emergencies, with a focus on building a “response-ready” organization, with faster decision-making, transparent public communications, and stronger surveillance and bridges to healthcare systems 2) Address and prevent chronic and diet-related disease, including addressing rising rates of childhood obesity and the impact of diabetes, and transforming our food systems to improve nutrition and enhance access to healthy foods
3) Address the second pandemic of mental illness including: reducing overdose deaths, strengthening our youth mental health systems, and supporting people with serious mental illness
4) Reduce black maternal mortality and make New York a model city for women’s health
5) Mobilize against and combat the health impacts of climate change

Our 7,000-plus team members bring extraordinary diversity to the work of public health. True to our value of equity as a foundational element of all of our work, and a critical foundation to achieving population health impact in New York City, the NYC Health Department has been a leader in recognizing and dismantling racism’s impacts on the health of New Yorkers and beyond. In 2021, the NYC Board of Health declared racism as a public health crisis. With commitment to advance anti-racist public health practices that dismantle systems that perpetuate inequitable power, opportunity and access, the NYC Health Department continues to work in and with communities and community organizations to increase their access to health services and decrease avoidable health outcomes.


The Office of Strategic Operations and Performance Management (SOPM) within the Office of the Chief Operating Officer supports the overarching strategies of DOHMH, to foster organizational alignment with those strategies, and to supplement divisional capacity as needed. The office also coordinates performance measurement and management activities for the Agency. The Performance Measurement & Management Unit ” made up of 6 staff [2 Directors, 2 Senior Program Analysts, and 2 Program Analysts] serves as a resource and partner to DOHMH leadership and other stakeholders for performance measurement & analysis and program planning & coordination. The Senior Program Analyst will report to the Director of Performance Management and be responsible for leading strategic planning, performance & project management, and implementing capacity building activities for the Agency.

This position is eligible to for telework for up to 2 days per week.


Establish data-driven, equity-centered performance management processes, including annual goal setting and performance reporting meetings

When requested, provide support and technical assistance for project management of Agency priorities

Lead the development of guidance documents and protocols for agency-wide performance management processes, including annual planning, goal setting, performance reporting and project management. Research, and implement process improvements to strengthen agency-wide performance management

Assist in designing and implementing evaluations to assess the impact of improved performance management processes. Support the creation and ongoing support of accountability platforms that visually present programmatic data for goal setting and decision-making.

Assess current performance management capacity and implement activities to support continued improvement, which could involve developing training and support materials.

Maintain a portfolio of assigned divisions, including acting as primary point of contact for and supporting divisional contacts in performance measurement and management activities, providing technical assistance and/or training when necessary.

Support coordination, preparation, and submission of required citywide reports, such as the Mayor's Management Reports

When requested, Support other SOPM colleagues in other priority work. Play a vital role in integrating equity across all performance management functions


Please note: If you are called for an interview you will be required to bring to your interview copies of original documentation, such as:
- A document that establishes identity for employment eligibility, such as: A Valid U.S. Passport, Permanent Resident Card/Green Card, or Driver’s license.

- Proof of Education according to the education requirements of the civil service title.

- Current Resume

- Proof of Address/NYC Residency dated within the last 60 days, such as: Recent Utility Bill (i.e. Telephone, Cable, Mobile Phone)

Additional documentation may be required to evaluate your qualification as outlined in this posting’s “Minimum Qualification Requirements” section. Examples of additional documentation may be, but not limited to: college transcript, experience verification or professional trade licenses.

If after your interview you are the selected candidate you will be contacted to schedule an on-boarding appointment. By the time of this appointment you will be asked to produce the originals of the above documents along with your original Social Security card.


As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at StudentAid.gov/PSLF.


Minimum Qualifications

1. For Assignment Level I (only physical, biological and environmental sciences and public health) A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.
To be appointed to Assignment Level II and above, candidates must have:
1. A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or
2. A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above. Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above.

Probationary Period
Appointments to this position are subject to a minimum probationary period of one year.

Preferred Skills

At least 4 years of experience in quality improvement, performance management/measurement, project management, and/or change management. The ideal candidate is a strong, creative self-starter who is passionate about public health, health equity, operational efficiency and continuous improvement. Fluency in MS Excel, Word, PowerPoint & Outlook Strong analytical skills and ability to manage and report complex information. Excellent written and verbal communication skills, including public speaking in front of diverse audiences. Proactive and self-motivated with the ability to work independently, in teams and in a highly dynamic environment with multiple stakeholders and timelines. Able to efficiently manage multiple tasks with accuracy and respond to changing priorities. Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities, along with a demonstrated commitment to supporting communities who have experienced systemic oppression and bias (e.g. people of color, LGBTQ+ people, immigrants, justice involved persons, etc.). Have a demonstrated commitment to supporting communities who have experienced systemic oppression and bias (e.g. people of color, LGBTQ+ people, immigrants, justice involved persons, etc.)
Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Job ID


Title code


Civil service title


Title classification


Business title

Senior Program Analyst, Office of Chief Operating Officer/Strategic Operations and Performance Management

Posted until


  1. Experienced (non-manager)

Number of positions


Work location

42-09 28th Street

  1. Health