APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES EXAM (# 1121)

The Department of Homeless Services (DHS) is comprised of 2,000 employees and with an annual operating budget of over $1 billion is one of the largest organizations of its kind committed to preventing and addressing homelessness in New York City. Collaborating with other Public Agencies and Not-For-Profit Partners, DHS works to prevent homelessness before it occurs, reduce street homelessness, and assist New Yorkers to transition from shelter into appropriate permanent housing. DHS is responsible for management of over 200 facilities, which mainly are individual, and family shelters used as overnight residences for over 38,000 adults and children. DHS’s portfolio covers approximately 4M square feet.

The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency’s Single Adult, Adult Families and Families with Children’s intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City’s most vulnerable population can access shelter, per eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.

The Department of Homeless Services (DHS) is recruiting for (1) Administrative Director of Social Services M-II to function as a Senior Manager who will:

- Oversee the day-to-day operations of the Quality Assurance Unit, Program Unit and Family Worker Unit.

- Supervise a large team of staff responsible for reviewing application for who are seeking access to City-run shelters and other housing administered by DHS.

- Manage the client flow and referral process, including the pre-screening and registration of applicant’s interviews, and the investigation process.

- Manage the administrative, operational, programmatic, and related issues affecting the management of the Quality Assurance Unit, Program Unit and/or Family Worker Unit.

- Participate in intra/interagency meetings/conferences and evaluate and access potential and existing issues, concerns pertaining to the program agency policies, objectives, and procedures.

- Direct management and supervision of a large team of staff responsible for reviewing application for who are seeking access to City-run shelters and other housing administered by DHS.

- Monitor the workflows of: Resource Room, HRA Diversion and NOVA Units, the Medical Provider, Prevention Services Homebase, ACS, and DOE.

- Supervise building operations and continually evaluate the operation of this program and make appropriate policy recommendations to improve its efficiency.

- Maintain records and prepare reports for the Associate Commissioner, Assistant Commissioner and Senior Director of Family Intake.

- Provide supervision to issues relating to social services, facilities management, transportation, medical services, food services and security during their assigned shift.

- Monitors and maintains controls on subordinates’ attendance according to agency procedures by posting appropriate data on standard forms and holding conferences to ensure adherence to time and leave information.

Hours/Schedule: Tuesday- Saturday 4pm-12am

1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level; or

2. Education and/or experience equivalent to "1" above. Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services, but not for the one year of experience at the administrative or managerial level as described in "1" above, as follows:

(A) A master’s degree from an accredited college or university in accounting, business, child welfare, counseling, economics, education, finance, human resources, labor relations, management, management science, nursing, operations research, organizational behavior, personnel or public administration, political science, psychology, sociology, social work, statistics, and/or urban studies may substitute for two years of experience; and/or

(B) Graduate education beyond the baccalaureate degree may be substituted at the rate of 30 semester credits from an accredited college or university in the area(s) listed in “2(A)” above for each year of experience up to a maximum of three years; or

(C) A valid New York State Registration as a Licensed Clinical Social Worker (LCSW) or Licensed Master of Social Work (LMSW) may substitute for three years of experience.

However, all candidates must have a baccalaureate degree from an accredited college and one year of experience at the administrative or management level as described in "1" above.

- An extensive Social Services background and strong writing, communications and organizational skills are required. - Ability to multi-task and work in a fast past environment. - Fire Safety Coordinator Training is a plus.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.