The Office of Training Operations provides the critical link between staff development and worker understanding of policy for execution of agency programs. The Office of Training Operations (OTO) unit is responsible for all aspects of curriculum development and training delivery of social services policies and procedures for programs administered by DSS/HRA/DHS including but not limited to Cash Assistance, and Supplemental Nutrition Assistance Program (SNAP); employment, education and engagement programs; Medicaid and Social Security Assistance; Customized Assistance Services; services to immigrants, refugees and non-citizen; domestic violence programs; child care and housing subsidies.

Reporting to the Assistant Deputy Commissioner, Office of Training Operations, with wide latitude for independent judgment and initiative, the Senior Director is responsible for planning, coordinating, implementing, monitoring, and evaluating training programs designed for DSS/HRA/DHS staff. The Senior Director applies a set of processes, tools, techniques, and skills necessary to successfully execute training projects on time and within budget, while managing the agency's expectations. This Senior Director is the primary point of contact for communications, interpretation and development of training activities and curricula related to the Medical Assistant Program (MAP), HIV/AIDS Administration Services (HASA), Adult Protective Services (APS), Home Care Services Program (HCSP), Customized Assistance Program (CAS) and Office of Supportive/Affordable Housing & Services (OSAHS). This position is interchangeable with the Senior Director -Training (FIA, IREA, FH) and the Senior Director - Training, (DHS, HPA, Fair Fares, OCSS, DV)

The Office of Policy, Procedures and Training (OPPT) is recruiting for one Administrative Staff Analyst NM-II to function as Senior Director of Training for their Office of Training Operations who will:

- Oversee the definition and development of curriculum standards, assess training needs, directs the design and development of training programs to meet the needs of Medical Assistant Program (MAP), HIV/AIDS Administration Services (HASA), Adult Protective Services (APS), Home Care Services Program (HCSP), and Customized Assistance Program (CAS) and Office of Supportive/Affordable Housing & Services (OSAHS) staff assigned throughout New York City. Responsible for the overall direction, administration, and coordination of training activities and ensures that the development and implementation of training programs meet the needs and priorities of the program areas.

- Oversee the development of curriculum materials including lesson plans, trainers' guides, trainee workbooks, case studies, role plays, pre/post-tests, and evaluation instruments. These materials are used to ensure that all levels of staff accurately understand their job responsibilities and procedures relative to the implementation of procedures. Participate in the planning, development and implementation of new staff development curricula as well as the evaluation and refinement of existing programs to enhance the professional, technical, and programmatic capabilities of staff.

- Collaborate with various outside agencies and vendors to identify training opportunities, define deliverables, and manage vendor delivery of training. Such training may include courses, workshops, seminars and staff development institutes. Attend and participate in meetings regarding the agency needs for training and professional development.

- Oversee the scheduling, conducting, and evaluating of train-the-trainer workshop designed to familiarize all training specialists with curriculum materials and presentation methodology for policy and training release, special training projects, and new hire training.

- Direct the audits and evaluation of training and reports progress of organizational and training changes, new initiatives, and positive and negative developments within the Office of Training and mitigates issues that surface within the release training arena.

- Attend agency meetings on behalf of the Assistant Deputy Commissioner and informs senior staff members of new information. Interacts with other agencies. Advise in high level staff meetings where the design and implementation of training, and staff development changes are discussed and determined.

- Play a fundamental role in staffing, orientating, and developing senior office members. Anticipate staffing needs for office based on trends and policies within the agency, volume of requests and understanding initiatives within the Agency.

- Mentor and provide guidance to the subordinates and handle all personnel responsibilities for these individuals such as providing guidance, management of direction and staffing.

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or

2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

- Experience in management and supervision of staff. - Excellent communication and writing skills. - Leadership qualities appropriate to high-level staff interaction with DSS/HRA/DHS and with City, State and Federal officials. - Extensive knowledge of Agency operations and NYS social service policy/procedures.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.