DCAS's mission is to make city government work for all New Yorkers. From managing New York City’s most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and services for more than 80 City agencies what we do ensures that all agencies can deliver on their mission. Our reach touches every facet of city government and is instrumental to the successful day-to-day operations of the City of New York.

Our commitment to equity, effectiveness, and sustainability guides our work providing City agencies with the critical resources and support needed to succeed, including:

- Recruiting, hiring, and training City employees.
- Managing 55 public buildings.
- Acquiring, selling, and leasing City property.
- Purchasing over $1 billion in goods and services for City agencies.
- Overseeing the greenest municipal vehicle fleet in the country.
- Leading the City's efforts to reduce carbon emissions from government operations.

When you work at DCAS, you're not just working for one agency, but in service of them all. It's an opportunity to provide impactful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at nyc.gov/dcas to learn more about the work we do.

DCAS Human Capital’s Bureau of Examinations (Exams), performs responsible work in the establishment of qualifications for civil service positions, as well as in the development, validation, rating and administration of competitive civil service examinations, and in the certification of lists of eligible applicants.

The ACES team within the Bureau of Exams is comprised of the Application Processing unit, the Test Administration unit, the five Computer-based Testing & Applications Centers (CTACs) in each of the five boroughs of New York City, and the Long Island City testing facility where the physical tests for Sanitation Worker and Firefighter are conducted.

The Office of List Management and Audit (LMA) is responsible for scoring all test parts for New York City Civil Service examinations for which DCAS is responsible, producing and distribution of test result notifications, tracking appeals, and issuing appeal determinations. LMA also oversees the establishment of civil service lists and issuing certifications of civil service lists to City agencies to fill vacancies and replace provisional employees. In addition, the Unit also monitors the appointment process of list hiring and promotion to ensure that civil service rules and regulations are followed.

Human Capital seeks to appoint a Director of the ACES and LMA teams who will provide strategic leadership and vision the units within the ACES and LMA teams. The Director of ACES and LMA will report directly to the Assistant Commissioner of the Bureau of Examinations. The Director of ACES and LMA will represent the Bureau of Examination in the absence of the Assistant Commissioner.

DCAS Human Capital’s Bureau of Examinations (Exams), performs responsible work in the establishment of qualifications for civil service positions, as well as in the development, validation, rating and administration of competitive civil service examinations, and in the certification of lists of eligible applicants.

The ACES team within the Bureau of Exams is comprised of the Application Processing unit, the Test Administration unit, the five Computer-based Testing & Applications Centers (CTACs) in each of the five boroughs of New York City, and the Long Island City testing facility where the physical tests for Sanitation Worker and Firefighter are conducted.

The Office of List Management and Audit (LMA) is responsible for scoring all test parts for New York City Civil Service examinations for which DCAS is responsible, producing and distribution of test result notifications, tracking appeals, and issuing appeal determinations. LMA also oversees the establishment of civil service lists and issuing certifications of civil service lists to City agencies to fill vacancies and replace provisional employees. In addition, the Unit also monitors the appointment process of list hiring and promotion to ensure that civil service rules and regulations are followed.

Human Capital seeks to appoint a Director of the ACES and LMA teams who will provide strategic leadership and vision the units within the ACES and LMA teams. The Director of ACES and LMA will report directly to the Assistant Commissioner of the Bureau of Examinations. The Director of ACES and LMA will represent the Bureau of Examination in the absence of the Assistant Commissioner. The Director is expected to perform tasks including, but not limited to, the following:

Personnel Management:
- Provide uniformed strategic leadership, and vision to the ACES/LMA teams.

- Work collaboratively with Bureau leadership to oversee and provide guidance regarding the exam life cycle, with an emphasis on streamlining and improving efficiencies and continuing to foster automation within the end-to-end process from exam development through the creation of lists of eligible candidates.

- Provide guidance, coaching and support to direct reports on efforts to increase efficiency, collaborate with key stakeholders, and/or implement policy changes by liaising with internal and external stakeholders.

- Maintain a strong commitment to delegation and staff development/empowerment.

Planning, Analysis, and Data Management:
- Oversee the civil service examinations and eligible list processes which includes the following functions, application processing, test administration, exam scoring, appeals, and the creation and certification of eligible lists.

- Responsible for creating, managing, and updating the annual fiscal year Exam schedule.

- Review and analyze unit key performance indicators (KPIs) and targets for business improvement, identifying the potential for new KPI tracking and reporting.

Change Management:
- Ensure that teams are documenting current state and future state recommendations for operational excellence.

- Define and measure success metrics and monitor change progress.

- Analyze unit operations, including quantitative and qualitative data analysis, evaluating best practices, while also identifying and assessing operational improvement opportunities.

- Identify, analyze and prepare risk mitigation tactics, including the request and coordination of staff training.

- Drive implementation of new policies and/or procedures regarding the work of the ACES and LMA teams to senior leadership to continue to meet citywide needs.

Customer Service:
- Develop and maintain working relationships with City agencies and other internal and external stakeholders, including tenant relationships with stakeholders at leased spaces.

- Develop and deliver informative, well-organized communications to City agencies and key stakeholders including formal presentations, briefing documents and project updates.

- Ensure the provision of high-quality customer service by all staff through all mediums of communication.

- Provide guidance utilizing expertise to internal and external partners.

Project Management:
- Oversee the development of project plans for projects within the ACES and LMA teams.

- Serve as champion, SME, and/or contributor for all process efficiency and/or systems-related projects with the IT line of service.

- Provide high-level project updates to Exams and HC exec team.

- Escalate project issues and provides solutions for Exec and project team review.

1. A baccalaureate degree from an accredited college and four years of satisfactory, full-time experience of a nature to qualify for the duties of the position, at least 18 months of which must have been in an administrative, managerial, or executive capacity or supervising personnel performing activities related to the duties of the position; or"

2. Education and/or experience equivalent to "1" above. However, all candidates must have the 18 months of administrative, managerial, executive, or supervisory experience described in "1" above.

- Exceptional and detail-oriented organizational, interpersonal, analytic, written, and verbal communication skills. - Must be able to maintain a professional environment and provide excellent customer service to a large volume of clients, daily. Clients include members of the public, internal partners, and partner agencies. - Experience with successfully managing, consulting, leading and coaching dynamic teams, particularly with teams at decentralized locations. - Demonstrated successful project management skills, including the development and use of business requirements documents, project plans, Gantt charts, and work breakdown structures. - Experience in planning and managing projects from inception to completion through implementation. - Able to work well under pressure and adapt quickly to change. - Proficiency with computer-based applications, including the Microsoft Suite. - Extensive understanding of the civil service system and have knowledge of Personnel Rules and Regulations. - A minimum of 18 months of executive, managerial, administrative or supervisory experience.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.