The New York City Housing Authority (NYCHA), the largest public housing authority in North America, was created in 1935 to provide decent, affordable housing for low- and moderate-income New Yorkers. NYCHA is home to 1 in 17 New Yorkers, providing affordable housing to 528,105 authorized residents through public housing and Permanent Affordability Commitment Together (PACT) programs as well as Section 8 housing. This includes 177,569 apartments across 335 conventional public housing and PACT developments.

The Department of Resident Services, Partnerships, and Initiatives (RSPI) engages NYCHA residents in critical programs, services, and initiatives in the areas of economic opportunity, youth, senior and social services; supports NYCHA’s extensive network of Resident Associations; and connects residents to opportunities such as financial empowerment, business development, career advancement, and educational programs.

The Resident Participation and Civic Engagement (RPCE) department includes 75 staff working to foster resident participation through outreach, education and information sharing with a special focus on youth, seniors/older adults, and resident associations, in addition to the broader NYCHA community. Through resident engagement forums and targeted communication, the department ensures resident are duly integrated into necessary operational and policy making decisions for the Authority.

Under the leadership of the Vice President for Resident Services, the Senior Director will:

- Foster a collaborative team to ensure the effective management of the resident governance structure for the Authority.
- Design new key performance metrics to measure the engagement of residents and set measures for success.
- Develop tools to ensure that resident participation in Authority decision making is appropriate and timely.

NYCHA seeks a passionate, dynamic, and results-oriented leader to serve as the Senior Director with responsibilities including, but not limited to the following:

1. Create a comprehensive plan to integrate the department’s work into the NYCHA Neighborhood model.
2. Implement new programs, policies, and procedures to expand services to residents.
3. Evaluate new opportunities for residents to voice concerns, share opinions and contribute positive ideas about their communities.
4. Build and maintain high-quality, high-value relationships with the 230+ Resident Associations, their residents and board members with an emphasis on transparency, efficiency, timeliness, and responsiveness and act as a liaison connecting resident groups and leaders with NYCHA.
5. Work in coordination with Property Management across NYCHA developments to ensure all Resident Associations have a safe, clean, and efficient space to work.
6. Oversee the distribution of Tenant Participatory Funds in adherence to HUD 964 regulations.
7. Provide intensive high-quality support to the Citywide Council of Presidents (CCOP), District Council of Presidents (DCOP), the Resident Advisory Board (RAB) and all Resident Associations in accordance with the NYCHA/CCOP MOA. Operate as a primary point of contact for both groups, effectively communicating needs and feedback while fostering a collaborative environment to achieve common goals.
8. Provide high level oversight of Resident Programs including Youth Leadership Councils (YLCs), Senior Champions, Resident Leadership Academy (RLA), and Resident Gardening Programs.
9. Develop a campaign to foster increased resident participation in civic engagement through electoral, voting, and decision-making processes.
10. Establish key metrics to measure and evaluate effectiveness of the department’s efforts, programs, and processes.
11. Formalize the department’s processes and protocols into a Standard Procedure; provide staff with training and support on operationalizing the Standard Procedure; ensure broad NYCHA adoption.

Key Competencies:

1. Strong Leader and Capacity Builder: Experience in organizational design and strategy, operational process engineering, and project management with the ability to lead a diverse and dynamic team. This includes the ability to cultivate entrepreneurship and ownership while enforcing accountability and maintaining high expectations of staff.
2. Solutions-Driven Manager: a creative thinker, especially with experience in problem solving solutions both in the short and long term.
3. Exemplary Communicator: ability to communicate clearly, both verbally and in writing, capable of translating complex and potentially confusing information for a variety of stakeholders.

NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please click on the link below:

https://bit.ly/55aProgram

Additional Information

1. NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2. NYCHA residents are encouraged to apply.

Please read this posting carefully to make certain you meet the qualification requirements before applying to this position.

1. A baccalaureate degree issued upon completion of a course of study registered by the University of the State of New York and seven (7) years experience in an executive or administrative capacity in a large community agency having or supervising at least 25 professional employees; or
2. A master's degree or 30 graduate credits in group work, community organization, recreation, physical education and six (6) years experience of the type described in (1) above; or
3. A satisfactory equivalent combination of education and experience.

1. Demonstrated success as a Senior Director overseeing engagement for large-scale projects servicing low-income New Yorkers. 2. Proven track record of building successful teams and re-structuring staffing and processes to improve operations and increase collaboration. 3. Demonstrated leadership ability and interest in motivating and energizing staff. 4. Experience working with NYCHA residents and/or a similar population. 5. Cultural competence regarding the needs and experience of low-income residents. 6. Experience coordinating complex projects to achieve stated objectives, developing systems, and applying best practices. 7. Experience using data to define and achieve outcomes. 8. Strategic thinker, problem solver, exceptional manager with keen attention to detail and thorough understanding of strategic development. 9. Exceptional project management, organizational, analytical, quantitative, and qualitative skills. 10. Superior communication skills, with the ability to summarize information and connect with a variety of audiences clarity and persuasiveness in written and oral communications and a high comfort level with current electronic media. 11. Proven ability to resolve interpersonal and team conflicts through mediation and collective problem-solving. 12. Self-starter with the ability to manage multiple tasks and projects simultaneously. 13. Knowledge of Smartsheet to customize and manage processes.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.