The New York City Taxi and Limousine Commission (TLC) is the City agency responsible for oversight of the for-hire vehicle industries in New York City, including the drivers and owners of yellow medallion taxis, green Boro Taxis, community car services, black cars (include those booked via smartphone app), certain luxury limousines, commuter vans, and paratransit vehicles. These industries serve more than 1,000,000 passengers each day and are a key component of the city’s transportation network. Through functions such as driver background checks, vehicle inspections, and driver education, TLC’s role is to promote the highest standards of safety and consumer protection in the industries we regulate.

Under the supervision of the Executive Director of Licensing Initiatives and Reporting, the Senior Community Data Analysts will leverage new technologies and analytical capabilities to support and enhance customer service and business processes for the Licensing Division. With the top priority to examine and identify accurate measurable core metrics to enable efficient operational management and provide insight to support continuous improvement. The analyst will develop a firm grasp of the desired business impact, using it to shape the integrated approach to data model building, report creation and organizational optimization. Understanding of the core business and judgments that managers make, will lead to reports that complement existing decision processes, provide managers with an intuitive tool and interface that can propel them to achieving their goals. Development of business need-based reports will sync with the division's day-to-day processes and decision-making norms. The analysts will train and support the division's units to gain better analytical literacy which is central to problem solving, identifying opportunities, and yielding better decisions.

These positions will interface with all internal TLC divisions, as well as with vendors, other City agencies, and TLC licensees. A successful candidate has demonstrated experience in detailed research and analytics with some technical background. The chosen candidate will conduct research, process analysis, provide accurate and timely analytical and reporting services for the TLC’s Licensing and Standards Division, may include but are not limited to:

- Compile TLC community data and community survey reports;
- Perform complex work in the preparation of planning documents required for funding;
- Make data analysis driven recommendations on policies and procedures;
- Provides authoritative and data-driven interpretation of complex problems;
- Become a subject matter expert on the division’s community data and systems;
- Support Agency’s community mobile office;
- Manage and maintain scripts used to support community programs;
- Work with TLC IT staff to document and resolve community data quality issues;
- Build foundational views that aggregate raw community data into digestible pieces of information;
- Make the division’s community data accessible to the broader agency with data visualizations;
- Identify business needs and translate these needs into specific and measurable metrics for operational and performance management;
- Develop analytic tools, visual reports, and dashboards to address areas of need and provide for the ability to monitor key performance indicators.
- Prioritize and manage community data requests for research, community data analysis, and reports development;
- Manage the processing, cleaning, and preparation of community data for analysis: document data management procedures (e.g., data dictionaries, business rules), monitor community data quality, identify data issues and work with unit staff to resolve;
- Conduct qualitative research to understand issues at their fundamental core;
- Implement quantitative analysis and statistical modeling techniques to evaluate the impact of new policies;
- Design and interpret community data experiments that identify gaps and make recommendations for corrections and improved performance;
- Present findings and actionable recommendations to internal and external stakeholders and facilitate decision-making among senior management;
- Respond quickly and accurately to ad hoc community data requests from internal and external audiences;
- Provide visualizations on performance of the operational unit by interpreting trends or patterns in complex datasets;
- Develop and maintain project plans, user guides, data dictionaries, and Standard Operating Procedures (SOPs);
- Conduct special projects and perform other duties as assigned.

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

The successful candidate should possess the following: - Knowledge of quantitative, analytical, problem-solving, planning, and organizational skills - Knowledge of interpersonal and teamwork skills - Excellent oral and written communication skills when interacting with both business and IT individuals at all levels - Self-starter with ability to follow-up effectively and manage multiple priorities - Knowledge of analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy - Ability to research, design and create various data visualizations and dashboards - Knowledge of statistical analysis software & data visualization techniques using tools like Power BI and MS SQL Server Management Studio - Knowledge of Excel - knowledge of SQL - Knowledge of database management is a plus.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.