The New York City Housing Authority (NYCHA) is the nation’s largest public housing authority, with an operating budget of $3.3 billion and over 11,000 employees who manage and maintain 311 developments that house about 400,000 residents. NYCHA also operates the country’s largest Section 8 program, which provides rental assistance to about 200,000 additional people.

Reporting directly to the Director of Technical Oversight and Special Projects Unit (TOSP), the Quality Assurance Specialist will play a pivotal role within the Compliance Department. This position involves supervising and guiding other staff, evaluating and ensuring compliance with contract specifications, and maintaining high standards of quality assurance across various facets of building systems and regulatory requirements.

Responsibilities include, but are not limited to the following:

1. Inspection and Compliance:
- Conduct thorough inspections of developments and delivery equipment/goods to ensure compliance with contract specifications.
- Perform inspections as needed.
- Evaluate, prepare, or modify contract scopes or purchase order specifications.
- Participate in pre-bid conferences and interpret purchase orders or contract specifications.
2. Coordination and Conflict Resolution:
- Collaborate with department officials, procurement staff, and representatives from manufacturers and vendors.
- Assess and address complaints from stakeholders, including vendors, and work with agency personnel to resolve disputes.
- Explain relevant City regulations to all concerned parties.
3. Product Evaluation:
- Review data on products and services and assess recommendations for alternative processes or products that are equivalent to standard ones.
- Suggest actions based on new information, policies, or adverse laboratory results.
4. Reporting and Analysis:
- Prepare detailed and complex analytical reports on purchasing, inspections, good storage/management, or related activities.
- Independently conduct research, both in the field and at a desk, to ensure timely investigations.
- Identify technical and regulatory deficiencies in existing processes and bring them to the attention of the Director and Chief Compliance Officer.
5. Technical Oversight:
- Provide technical oversight for the work performed by other units within the Compliance Department and across the authority.
- Present data-driven analysis and recommendations to improve NYCHA’s compliance with regulations.
6. Other Responsibilities:
- Define and implement metrics to measure improvements and compliance.

NOTE: The Department of Citywide Administrative Services (DCAS) administered a civil service exam for the Quality Assurance Specialist title on 03/06/2024. Therefore, applicants (candidates) that did not take and pass the exam will potentially not be considered, likewise applicants not reachable on the established civil service list will potentially be in jeopardy of being replaced with an eligible civil service candidate.

NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please click on the link below:

https://bit.ly/55aProgram

Additional Information

1. NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2. NYCHA residents are encouraged to apply.
3. NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

QUALITY ASSURANCE SPECIALIST - 34171

1. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and four years of satisfactory full-time experience purchasing or inspecting, for the purpose of ensuring adherence to purchase or contract specifications, supplies, materials and/or products such as: paints, linoleum, hoses, sand, brick, wire, shades, hardware
and tools; plumbing, electrical machine shop, building and cleaning supplies; furnishings and furniture, lumber and wood related products; metals; equipment; foods, drugs, and chemicals; fuel; textiles; printing, stationary and other sundry items; or

2. A baccalaureate degree from an accredited college or university, and one year of satisfactory full-time
experience as described in "1" above; or

3. A satisfactory combination of education and/or experience equivalent to "1" or "2" above. Undergraduate college credits may be substituted for experience on the basis that 40 semester credits from an accredited college or university may be substituted for each year of required experience. However, all candidates must have a four-year high school diploma or its educational equivalent and at least one year of satisfactory full-time experience as described in "1" above.

Driver License Requirement: By the time you are appointed to this position, you must have a motor vehicle driver license valid in the State of New York. If you have moving violations, license suspension(s) or an accident record, you may be disqualified. This license must be maintained for the duration of your employment.

1. Bachelor of Engineering or science. 2. Experience with project management in construction projects. 3. Experience in cost estimating and project quality assurance. 4. Analytical Problem-Solving: Demonstrates strong problem-solving skills, applying analytical thinking to address complex challenges. 5. Ability to translate technical requirements into practical business solutions. 6. Self-Motivated Learner: Exhibits a proactive approach to learning new business processes and regulations, especially when faced with ambiguous and demanding projects. 7. Data Management: Proficient in data manipulation using tools like Excel, Access, or similar database software. Skilled in managing, blending, analyzing, and reporting on quantitative data from various sources. 8. Attention to Detail: Highly attentive to details, ensuring the quality and accuracy of work. 9. Discretion and Diplomacy: Demonstrates a keen sense of discretion and diplomacy, acknowledging the sensitive nature of the work and the need to navigate various stakeholders while maintaining transparency. 10. Language Proficiency (Desirable): Fluency in one or more languages, such as Chinese, Russian, or Spanish.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.