The Senior Clerical Associate is responsible for assisting the general public, internal customers, other City Agencies and property owners with understanding the compliance rules of the City of New York with respect to owning, installing, and maintaining elevators under DOB jurisdiction.

Under supervision:
- Review and follow extensive training materials pertaining to the DOB NOW system and the Department of Buildings’ operations and translate that knowledge to customers to resolve their technical and procedural inquiries
- Participate in ongoing training activities to acquire and maintain the knowledge necessary to support DOB NOW and other unit related customer service operations
- Answer and address customer inquiries via the IVR phone system, IQ Help Tickets, and email in a timely manner within the required customer service levels: answering calls within 30 seconds and responding to emails within 24 hours
- Escalate customer inquiries as needed and provide necessary follow-up
- Inspection processing via CRM
- Data entry for Amusement Rides
- Signoff and provide copies of elevator applications
- Clerical functions related to payments, tracking, refunds, violation issuance, research and processing support
- Assist with FOIL and Subpoena Requests
- Complete clerical work related to occupancy requests, reviews, and signoffs
- Perform additional functions at the request of the Deputy Director and Director

CIVIL SERVICE STATUS
Only those permanent as Clerical Associate, applicants who are reachable on the Clerical Associate open competitive list, and applicants as indicated below will be considered.

Candidates who are permanent in comparable civil service titles may be considered for title change under rule 6.1.9 of the Personnel Rules and Regulations of the City of New York.

REMOTE WORK
This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program.

To Apply:
Visit Jobs NYC (cityjobs.nyc.gov) to view and apply for available positions. Search by agency (Department of Buildings), keywords, or for the specific Job ID #.

NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.

CLERICAL ASSOCIATE - 10251

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

- Experience working in a customer-focused environment providing technical assistance - Customer service correspondence experience - Excellent verbal and written communication skills - Ability to work successfully in a team environment while also being comfortable working independently - Computer proficiency and willingness to learn new technical processes

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.