NOTE: ONLY CANDIDATES WHO HAVE A PERMANENT COMPUTER SPECIALIST (SW) OR COMPARABLE CIVIL SERVICE TITLE WILL BE CONSIDERED FOR AN INTERVIEW. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER IF YOU ARE A PERMANENT COMPUTER SPECIALIST (SW) OR IN A COMPARABLE TITLE.

THE AGENCY
The Department of City Planning (DCP) plans for the strategic growth and development of the City through ground-up planning with communities, the development of land use policies and zoning regulations applicable citywide and sharing its perspectives on growth and community needs with sister agencies in collaboration with the Office of Management and Budget (OMB).

DCP is a great place to work – cultivating intellectual inspiration, professional development, and creativity. Visit our website at www.nyc.gov/planning to access the full listing of job opportunities and to learn more about the agency’s services.

THE DIVISION
Information Technology Division’s (ITD) vision is to become a dynamic and vibrant technology delivery organization of the New York City government that leads business transformations and technology innovations to enable citizen-centric smart urban planning, while promoting a culture of collaboration, talent development, and equity. ITD is responsible for developing technology solutions to support agency needs and citywide asks, including City Charter mandates, grant funding requirements, and citywide geospatial services, and maintaining systems infrastructure and endpoint assets, to optimize operational efficiency, promote innovation, and collaborate with other city agencies to enhance service accessibility to citizens. The division provides necessary computing infrastructure and productivity-enhancing technology tools in a hybrid mode (on premise and in the cloud), to support DCP’s interdisciplinary staff across five boroughs, including planners, urban designers, project managers, and executive management. The division is comprised of experienced and talented software engineers, geographic specialists, service engineers, and technology leaders who specialize in managing system infrastructure, cyber security, geospatial data engineering, application services, and portfolio management.

Within ITD, the Service Portfolio Management (SPM) unit is responsible for aligning IT services with business goals and ensuring the organization's portfolio of services meets the needs of its customers and stakeholders. While leading the practice areas for project management, requirement analysis, and business relationship management, the unit plays a strategic role in overseeing the entire lifecycle of IT services and optimizing the portfolio to deliver value to the organization. SPM is involved in demand management, prioritization, capacity planning, capital/expense/grant funding mobilization, risk mitigation, and project governance, and uses portfolio management tools and systems that support budget estimation, planning, tracking, and the reporting of services and projects.

THE ROLE
ITD’s Service Portfolio Management (SPM) unit is seeking a highly skilled and motivated Senior IT Business Analyst/ Product Manager to lead requirements analysis, planning, and execution of technology projects that align with the agency’s business goals and strategic initiatives, collaborate with cross-functional stakeholders to define requirements, shape product roadmaps, and drive the successful delivery of IT solutions.

Under supervision and general direction, with considerable latitude for the exercise of independent judgment, the Senior Business Analyst’s responsibilities include, but may not be limited to:
- Lead elicitation and analysis of business requirements, ensuring a comprehensive understanding of stakeholder needs and objectives.
- Identify and document functional and non-functional requirements, translating them into clear and actionable project specifications.
- Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and distinguish client requests from the underlying needs.
- Develop and maintain detailed specifications, business rules, swim lane diagrams, use cases, user stories, wireframes, and mock-ups that effectively communicate the product vision and requirements to development teams.
- Facilitate workshops and meetings to gather input from stakeholders and subject matter experts, ensuring comprehensive requirement documentation.
- Develop and maintain product roadmaps, prioritizing features and enhancements based on business value and customer impact.
- Act as a liaison between business stakeholders, development teams, and other relevant stakeholders, facilitating effective communication and alignment.
- Lead the design of intuitive user interfaces (UI) and seamless user experiences (UX) that align with business goals and industry best practices.
- Collaborate in an agile environment, participating in sprint planning, backlog grooming, and daily stand-up meetings.
- Collaborate with customer support teams to understand user pain points, gather feedback, and incorporate enhancements into ongoing development efforts.
- Collaborate with QA teams to define acceptance criteria, test cases and scenarios, ensuring the quality and reliability of the delivered products.
- Conduct thorough testing and validation of software applications against established requirements, identifying deviations and ensuring quality assurance.
- Monitor project progress and provide regular updates to stakeholders, addressing any changes in scope or requirements promptly.
- Continuously gather feedback from stakeholders to refine product features and drive system improvements.
- Define and contribute to roll-out strategies and client training for new and existing systems.
- Stay updated with industry trends, emerging technologies, and best practices, incorporating relevant insights into product development strategies.
- Provide guidance to junior analysts, mentoring them in effective requirement gathering, analysis, and documentation practices.
- Adept to use MS-Visio, Word, Excel, PowerPoint, SQL queries and other tools to prepare/present requirements and analyze data.
- Estimate time required to complete tasks accurately, prioritize multiple tasks effectively, and ensure issues are identified, tracked, reported, and resolved in a timely manner.

(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification
requirements.
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

- Bachelor's degree in Business Administration, Computer Science, or a related field. Master's degree is a plus. - Proven experience (5+ years) in IT Business Analysis and/or Product Management roles on mission critical business applications. - Certified Business Analysis Professional (CBAP), Certified Scrum Product Owner (CSPO), or similar certification. - Proficiency in eliciting, documenting, and managing business and functional requirements. - Excellent analytical skills with the ability to synthesize complex information and provide actionable insights. - Exceptional facilitation skills and proven experience at driving consensus across multiple stakeholders. - Strong understanding of software development lifecycles, methodologies, and project management practices. - Experience with Agile methodologies, including Scrum or Kanban, and tools such as Azure DevOps and JIRA. - Ability to effectively communicate with technical and non-technical stakeholders, translating between business needs and technical solutions. - Familiarity with UX/UI principles and practices to ensure user-centric product design. - Strong organizational skills with the ability to manage multiple projects and priorities concurrently. - Proven track record of successful collaboration with development teams to deliver high-quality software products. - Exceptional problem-solving skills and a proactive approach to identifying and resolving challenges.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.