The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. Its mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Information Technology Services (ITS) is recruiting for one (1) IT Project Specialist, to function as a Senior Business Analyst, who will:

- Oversee, plan, manage, and coordinate complex projects from initiation to completion, including defining project scope, creating/updating project plans and work breakdown structures, scheduling project deliverables, goals, and milestones, identifying, and managing IT project risks, determining resource needs, obtaining signoff on project deliverables, etc. using waterfall/agile mythology.

- Provide day-to-day oversight and leadership of various project teams Coordinate, track, and report on project tasks.

- Elicit requirements by interviewing business owners /stakeholder to understand business needs and translate the business needs into clearly defining functional design documents, impact assessments. Convey progress to management, stakeholders, and relevant teams.

- Lead teams responsible for requirement gathering, analyzing procedures, rules, and State and Local regulations to ensure proposed system business rules adhere to such regulations by serving as a Subject Matter Expert (SME) on Business solution Applications portfolio from start to end, to ensure a smooth, speedy, and effective bug free delivery to its end users.

- Drive improvement initiatives by monitoring issues reported by production users to troubleshoot functional issues, analyzed patterns to diagnose cause and develop solutions, and/or improvements by refining local/window validations techniques and adding business rules to our robust Business Rule Engine to reduce user errors by writing SQL and utilizing PETTS, JIRA, Confluence, Visio, Microsoft, and Solutions Business rules Engine tools.

- Research and identify emerging technologies impacting production systems such as WMS State system to ensure local system is compatible to emerging State system updates on data formatting, data mapping and data exchange between NYC and NYS, to ensure when State system is upgraded communication between systems remains successful by liaising with business leaders, Business partners (BPI) and IT technical teams and vendors, as necessary in fulfilling the department goals and objectives.

1. A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

2. An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

3. A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

4. Education and/or experience which is equivalent to "1", "2", or "3" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.