The New York City Taxi and Limousine Commission (TLC) is the City agency responsible for oversight of the for-hire vehicle industries in New York City, including the drivers and owners of yellow medallion taxis, green Boro Taxis, community car services, black cars (include those booked via smartphone app), certain luxury limousines, commuter vans, and paratransit vehicles. These industries serve more than 1,000,000 passengers each day and are a key component of the city’s transportation network Through functions such as driver background checks, vehicle inspections, and driver education, TLC’s role is to promote the highest standards of safety and consumer protection in the industries we regulate.

TLC is seeking a dynamic and motivated individual to help the Agency continue its work to develop a modern, innovative approach to the licensing process with the key goals of (1) providing excellent customer service to our clients, and (2) improving the efficiency of our internal operations. We are actively seeking technological changes and enhancements to modernize our processes, and as a Senior Agent within the Licensing and Standards Division, the selected candidate will be a key part of that change.

Under the direction of the Supervisor of Driver Licensing, with limited latitude for independent initiative and judgment, the successful applicant will perform responsible work in the implementation, coordination, monitoring and execution of Driver Licensing Services.

Responsibilities include generating, setting up, and saving reports from Power BI and NAU to distribute work assignments to staff throughout the day; actively monitoring incoming email and assigning work accordingly; preparing and sending the daily Driver Unit Update and Daily Staff Work Assignment reports; managing the service window when necessary and assisting staff with window operations; troubleshooting issues reported at the window or through supervisors; supporting staff development by assisting with training new employees and updating current staff on new processes; and serving as a liaison by reporting system issues to supervisors and I.T. and communicating staff-related concerns to supervisors.

To Appy:
Please go to cityjobs.nyc.gov and search for Job ID# 760705 or click the "Apply" button below.

SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW.

APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL.

Work Location:
Long Island City, NY

COMMUNITY ASSOCIATE - 56057

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

The ideal candidate should possess experience working within a large operation a strong customer service background, preferably with diverse populations demonstrated ability to use technology to enhance processes familiarity with current TLC systems, applications, and databases experience working with staff performing comparable back-office and customer service functions, ideally within local government strong interpersonal and teamwork skills the ability to adapt to a fluid work environment with changing needs and priorities experience supporting re-engineering or innovation initiatives strong analytical abilities effective and persuasive oral and written communication skills and proficiency with computer applications including MS Word, Excel, PowerPoint, and Access. Preference will be given to qualified internal candidates.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.