The New York City Housing Authority (NYCHA) is the nation’s oldest and largest public housing authority with more than 152,000 apartments and over 370,000 residents. NYCHA’s mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility. NYCHA also administers a citywide Section 8 leased housing program that serves over 200,000 tenants. Since the 2019 Agreement between NYCHA, the Department of Housing & Urban Development (HUD), and the U.S. District Court, Southern District of New York (SDNY), NYCHA has been working under a Federal Monitor structure. The HUD Agreement sets the requirement to create a new Organizational Plan in collaboration with the Federal Monitor and sets forth various compliance related targets for NYCHA across major operational areas.

The Office of the Chief Administrative Officer (CAO) oversees the agency’s support services portfolio, including Supply Management & Procurement, Information Technology, Human Resources,
Employee Engagement, Customer Contact Center, and General Services. Under the direction of the CAO and in alignment with the transformation goals established through the monitorship, the Senior Advisor will play an integral role in facilitating cross-functional engagement and collaboration, project planning and implementation, a performance management practice, and other related activities necessary to foster a culture of continuous improvement, radical transparency and solutions-based service delivery.

The responsibilities of the Senior Advisor include, but are not limited to the following:

- Serve as the CAO’s liaison to organizational stakeholders in order to provide strategic support and thought partnership with the goal of improving cross-functional communication and collaboration, with a high level of independence of action and decision making.
- Collaborate with subject matter experts across the CAO portfolio to identify opportunities for Business Process Reengineering within our functional areas and assist in planning associated initiatives.
- Coordinate with Strategy & Innovation, Learning & Development and Employee Engagement to plan and implement Organizational Change Management activities related to our Office of Administration strategic initiatives.
- Prepare long range, project management plans for operational work streams and monitor progress against deliverable timelines.
- Review and analyze Office of Administration operations and available data in order to identify opportunities to establish key performance indicators and service level agreements.
- Represent CAO in meetings and on committees.
- Collaborate with the senior management team and provide project management and support, with accountability for project outcomes that may have agency-wide impact.
- Diagnose and troubleshoot key organizational challenges, as needed, on behalf of the CAO.
- Coordinate with Strategy & Innovation and other teams in the preparation of materials and work product necessary for compliance reporting under the monitorship.

Additional Information

1. NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2. NYCHA residents are encouraged to apply.
3. NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

SPECIAL ASSISTANT TO THE DEPUT - 95725

1. A baccalaureate degree from an accredited college and four (4) years of satisfactory, responsible, full-time experience in a large government agency or business firm with programs in the field of housing, real estate/management, housing construction, engineering or a related field of which at least eighteen (18) months must have been in a responsible administrative, consultative, managerial or executive capacity; or

2. Education and/or experience equivalent to "1" above. However, all candidates must possess the eighteen (18) months of administrative, consultative, managerial or executive experience as described above.

- A minimum of 5 years of related work experience experience in enterprise-wide positions in government a plus. - Experience developing and instituting new operational systems with proven results. - Proven experience in performing complex tasks and prioritizing multiple projects, developing systems and applying best practices. - A professional team player who is capable of managing multiple tasks simultaneously, using all available resources to ensure assignments are successfully completed. - Ability to establish a strong network of relationships amongst Operations staff and other parts of the organization and develop creative partnerships to add value for residents or the agency. - An understanding of operational dashboards and have the ability to use this information to guide modernization planning. - Should possess the highest degree of integrity, supported by a flawless record of maintaining confidentiality. - Should be comfortable leading as well as executing and taking constructive input from multiple sources. - Ability to work independently and with minimal direction with strong attention to detail.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.