The New York City Housing Authority (NYCHA) is the nation’s oldest and largest public housing authority with more than 168,000 apartments and over 370,000 residents. NYCHA’s mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility. NYCHA also administers a citywide Section 8 leased housing program that serves over 200,000 tenants. Since the 2019 Agreement between NYCHA, the Department of Housing & Urban Development (HUD), and the U.S. District Court, Southern District of New York (SDNY), NYCHA has been working under a Federal Monitor structure. The HUD Agreement sets the requirement to create a new Organizational Plan in collaboration with the Federal Monitor and sets forth various compliance related targets for NYCHA across major operational areas.

Under the direction of the Senior Vice President (SVP) of Quality Assurance, Safety & Technical Programs (QASTP), the Senior Advisor will assist in the supervision of the operations of the New York City Housing Authority, participate in the planning and execution of the Authority’s strategic priorities, manage projects and initiatives that are a priority for the SVP; oversee agency-wide efforts to improve service delivery; liaise with all NYCHA departments; and coordinate and follow up on requests, projects and assignments.

Responsibilities include, but are not limited to the following:

- Ensure that the various functions of the office are implemented in conformity with federal (HUD) and Authority regulations.
- Report to the SVP on a regular basis regarding changes affecting programs; identify new problems and needs.
- Work directly with individual residents or resident groups in resolving complaints.
- Enhance current, and develop new venues for employees, residents, elected officials, and advocacy groups to address complaints.
- Act as a representative in high level conferences; prepare updates, briefings, presentations, agendas, and materials for internal and external meetings and projects on an ad-hoc basis.
- Support in the overall supervision of the units and reviewing work of the units. Serve as a technical resource person providing guidance to other staff in specialized housing areas related to on-going maintenance and operational activities; health and environmental conditions; resolve complex and /or systemic problems in these areas.
- Collaborate with business liaisons from designated departments to develop and implement compliance-related activities (e.g., investigations, procedures, monitoring action plans, and reports). Ensure that affected parties are in compliance with governing agency rules, regulations and guidelines (e.g.: HUD, DOHMH, CDC, EPA, DEP, HPD, DEC, FDNY, etc.).
- Monitor city, state, and federal regulations to ensure that NYCHA’s operational policies and procedures are up to date.
- Perform field work in all five boroughs to guarantee vendor and staff compliance with all applicable contract requirements and program performance standards.
- Perform day-to-day project management responsibilities and notify the SVP when/if issues arise that require senior management intervention.
- Identify and support key operational and project management processes and systems to enhance the effective coordination and collaboration among the QASTP leadership team and staff.
- Determine the need for contractual services and work with the Procurement Department to define the scope of such services, and to select and evaluate appropriate vendors.

Additional Information

1. NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2. NYCHA residents are encouraged to apply.

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

1. A masters degree in social work from an accredited college and four years of satisfactory, responsible, full-time experience in a government or social service agency with programs in the field of housing or real estate management, assisting an executive in directing the administration of a large organization segment or directing or coordinating the administration of several small organizational segments or performing an appropriate combination of these duties, at least 18 months of which must have been in a responsible administrative, consultative, managerial or executive capacity; or

2. Education and/or experience equivalent to “1” above. However, all candidates must possess the 18 months of administrative, consultative, managerial, or executive experience as described above.

1. 1 – 5 years of management experience managing a significant number of staff. 2. Extensive knowledge in New York City Housing codes and laws, Housing and Urban and Development regulations, and/or work in the housing industry. 3. Significant research and writing skills related to health and environmental conditions with the ability to communicate in different styles and to varied audiences (e.g., memoranda, policies, abstracts, manuscripts, grants, proposals, protocols, presentations, outreach materials, and social media). 4. Experience managing, blending, analyzing, and reporting on quantitative data from multiple sources. 5. Project management skills with experience in managing and supervising administrative projects. Familiarity with Smartsheet, Basecamp, Lucidchart, Visio, and Projects. 6. Experience managing and developing budgets for large government agencies. 7. Experience working collaboratively to develop and execute project plans. 8. Ability to make timely and effective decisions and produce results through strategic planning. 9. Excellent communication skills with ability to engage and facilitate cooperation among multiple stakeholders. 10. Firm working knowledge of Microsoft Outlook, Word, Excel, PowerPoint, and Publisher.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.